Madyson Brown
Covington,GA
Summary
Dedicated Customer Service Representative with expertise in case management and service coordination, proficient in addressing complaints and inquiries to ensure optimal patient access. Demonstrated ability to navigate policies, procedures, and standards while prioritizing tasks in fast-paced environments. A strong team player known for effectively resolving escalated customer support issues to meet both personal and organizational objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Assistant
Panda Express Restaurant
Covington, GA
06.2024 - Current
- Address customer concerns and resolve issues efficiently to enhance guest satisfaction
- Performed opening and closing duties such as restocking shelves or cleaning work areas.
- Resolved customer complaints promptly and professionally.
- Assisted with training new employees on company policies and procedures.
- Supervise daily operations, ensuring smooth workflow and excellent customer service.
Patient Care Coordinator/Customer Service Representative
Tend Dental
Atlanta, Georgia
08.2023 - 05.2024
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
Private Nanny
Care.com Inc
Atlanta, Georgia
03.2021 - 06.2023
- Developed an understanding of each child's individual strengths and weaknesses.
- Transported the children safely to appointments, social engagements or recreational activities.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Participated in professional development activities such as trainings or workshops related to childcare topics.
Education
Bachelor of Science - Pre Dental
Kennesaw State University
Kennesaw, GA05-2027
High School Diploma -
Lithonia High School
Lithonia, GA05-2023
Skills
- Filing and Recordkeeping
- Patient Care Coordination
- Patient Education
- Administrative Support & Scheduling
- Complaint resolution
- Front Desk & Reception Management
- Problem Solving & Critical Thinking
Certification
- BLS
Timeline
Shift Assistant
Panda Express Restaurant
06.2024 - Current
Patient Care Coordinator/Customer Service Representative
Tend Dental
08.2023 - 05.2024
Private Nanny
Care.com Inc
03.2021 - 06.2023
Bachelor of Science - Pre Dental
Kennesaw State University
High School Diploma -
Lithonia High School
Similar Profiles
Thomas LinThomas Lin
Senior Facilities Manager at Panda Restaurant Group, Inc., Panda ExpressSenior Facilities Manager at Panda Restaurant Group, Inc., Panda Express
Alexis RiosAlexis Rios
Main Cook at Panda Express Restaurant GroupMain Cook at Panda Express Restaurant Group
Xochitl HerreraXochitl Herrera
Area Coach of Operations at Panda Express Restaurant GroupArea Coach of Operations at Panda Express Restaurant Group
Luisa SanchezLuisa Sanchez
Assistant Manager at Panda Express RestaurantAssistant Manager at Panda Express Restaurant
Kyra RussellKyra Russell
Health Technician at Navy Medical Center San Diego, Neurosurgery ClinicHealth Technician at Navy Medical Center San Diego, Neurosurgery Clinic