Summary
Overview
Work History
Education
Skills
Timeline
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Madyson Hawkins

Madyson Hawkins

Pensacola,FL

Summary

Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.

Overview

5
5
years of professional experience

Work History

Member Service Representative

Navy Federal Credit Union
10.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
  • Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
  • Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.

Sales Associate

Cracker Barrell
04.2021 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Physician Assistant

Physician's Cosmetic & Laser Center
06.2020 - 06.2021
  • Streamlined clinic workflow by collaborating closely with physicians, nurses, and support staff.
  • Contributed to improved team performance by participating in interdisciplinary meetings, offering insights as a Physician Assistant.
  • Participated in ongoing professional development activities to remain current on industry advancements, applying new knowledge to improve patient care practices continually.
  • Maintained an organized and efficient filing system, ensuring quick retrieval and secure storage of documents.
  • Supported daily office operations by keeping workspaces clean, orderly, and well-stocked with necessary supplies.

Education

J.M Tate High School
Cantonment, FL
05-2022

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Call center experience
  • Account management
  • Product recommendations
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Understanding customer needs
  • Computer skills
  • Customer data confidentiality

Timeline

Member Service Representative

Navy Federal Credit Union
10.2022 - Current

Sales Associate

Cracker Barrell
04.2021 - 10.2022

Physician Assistant

Physician's Cosmetic & Laser Center
06.2020 - 06.2021

J.M Tate High School

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