Madyson Markowski

In process of opening storefront.

• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

• Managed multiple social media platforms for increased engagement and audience growth.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Implemented influencer partnerships to amplify brand message and drive conversions.
• Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
• Monitored and evaluated website analytics to identify trends and opportunities for improvement.
• Managed multiple projects simultaneously, prioritizing tasks for efficient completion within deadlines.
• Reviewed analytics to identify opportunities for improvement and develop strategies to maximize results.
• Generated reports to monitor and analyze website performance, search engine rankings, or domain authority.
• Participated in brainstorming sessions to generate creative ideas for campaigns.
• Created content strategies for digital media.
• Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.

• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
• Streamlined table turnover process by quickly identifying available seating options for incoming diners.
• Increased efficiency by organizing menus and updating daily specials boards before each shift.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Completed daily side work and opening and closing duties without fail.