Madyson Saunders
TD Bank
Orange City
7
years of professional experience
Detail-oriented professional with a focus on money handling and efficient workflow management. Experience in optimizing operations and enhancing customer service delivery, ready to drive impactful improvements in a fast-paced environment.
Work History
Banking Associate
3 Years 5 Months- Process, on average 30+ customer transactions per hour during peak periods.
- Assist customers with various questions and concerns related to their accounts and bank products.
- Adhere to strict opening and closing procedures to protect both employees and bank assets.
Supervisor
1 Year 6 Months- Supervised a team of 15, ensuring adherence to operational standards and enhanced customer service delivery.
- Coordinated daily operations, optimizing workflow efficiency during peak hours to maximize productivity.
- Implemented training programs that improved staff performance and reduced onboarding time for new hires.
- Streamlined inventory management processes, resulting in reduced waste and improved stock accuracy.
Crew Member
1 Year 8 Months- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Prepared high-quality beverages and food items according to established recipes and standards.
- Operated point-of-sale systems efficiently, processing orders and managing cash transactions accurately.
- Maintained cleanliness and organization of work areas to meet health and safety regulations consistently.
Education
Bachelor of Arts - Psychology
Skills
Customer service
Problem solving
Team collaboration
Cash management
Staff development
Timeline
Banking Associate
TD Bank
03.2023 - CurrentRead More
Supervisor
Moe's Southwest Grille
08.2021 - 02.2023Read More
Crew Member
Dunkin' Donuts
10.2019 - 06.2021Read More
Daytona State College
Bachelor of Arts from Psychology
Read More