Madyson Spevak
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
10th Street Tire
12.2022 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Obtained quotes for tires from vendors and negotiated prices.
- Sourced tires to meet customer quality and budget needs.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
- Performed regular inspections of tire inventory and ordered new tires to maintain stock level.
- Educated customers about tire maintenance, repair and replacement.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Built relationships with customers to encourage repeat business.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked closely with shift manager to solve problems and handle customer concerns.
Front of House Team Member
Tatamy Takeout
08.2022 - Current
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
- Processed customer payments and balanced cash drawers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Established welcoming atmosphere by greeting each guest warmly.
Hostess
Stoke Coal Fire Pizza
11.2021 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Promoted business loyalty by fostering positive customer relationships.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Backed up servers by checking on tables and retrieving items for guests.
Front of House Team Member
Colonial Pizza & Spaghetti House
04.2021 - 10.2021
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Greeted customers and answered inquiries regarding menu items and specials.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Utilized POS system to receive and process food and beverage orders.
- Processed customer payments and balanced cash drawers.
- Helped guests at tables when in need of assistance.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Calculated billings and hotel charges and provided receipts to customers, delivering proof of transaction.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Stored food in designated containers and storage areas to prevent spoilage.
- Assisted staff with filing, scanning and copying documents during peak schedules to support administrative duties and utilize time management skills.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
High School Diploma -
Easton Area High School
Easton, PA06.2024
Skills
- Inbound and Outbound Calling
- Customer Service and Assistance
- Safety Regulations
- Verbal Communication
- Closing Sales
- Software Troubleshooting
- Stock Replenishment
- Product Knowledge
- POS System Operations
- Guest Services
- Employee Management
- Inventory Control
Accomplishments
- Secretary of Easton FBLA
- President of Roverprints
- Student of the month - October 2021
- Student of the month - October 2022
- Won Little Rock Nine Award
Timeline
Customer Service Associate
10th Street Tire
12.2022 - Current
Front of House Team Member
Tatamy Takeout
08.2022 - Current
Hostess
Stoke Coal Fire Pizza
11.2021 - Current
Front of House Team Member
Colonial Pizza & Spaghetti House
04.2021 - 10.2021
High School Diploma -
Easton Area High School
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