Mae Collier
Charleston,SC
Summary
Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced work environment. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
18
18
years of professional experience
Work History
Customer Care Representative
Lindy Renaissance Charleston Hotel
07.2006 - Current
- Responsible for knowing and communicating wide range of hotel, brand, and Bonvoy program information and benefits.
- Answer, record and process all guest calls and request.
- Logging guest request, resolving issues and complaints, directing inquires to the proper department. Follow up with guest to ensure their requests, questions, or concerns has been met to their satisfaction.
- Provide information to guests about room features, property amenities and local area.
Customer Service Representative
Post And Courier
06.2020 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website for digital subscriber.
Education
Associate of Business Administration - Business Administration
Detroit Business Institute
Detroit, MISkills
- Problem Resolution
- Customer Relations
- Payment Processing
- Understanding Customer Needs
Timeline
Customer Service Representative
Post And Courier
06.2020 - 08.2024
Customer Care Representative
Lindy Renaissance Charleston Hotel
07.2006 - Current
Associate of Business Administration - Business Administration
Detroit Business Institute
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