Maebe Berkemann
Champaign,IL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Outgoing college student pursuing flexible part-time employment with weekend and evening shift options.
Overview
1
1
year of professional experience
Work History
Store Associate
Ace Hardware
Champaign, IL
03.2023 - 09.2023
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Provided cash register operations and handled customer payments.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted customers with product selection, pricing and availability.
- Stocked shelves with merchandise and maintained inventory levels.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Performed daily opening and closing procedures for store operation.
- Answered telephone to give callers store information and look up order details.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Computed purchases and received and processed cash or credit payment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Front Desk Receptionist
Pride Outdoor Services
Champaign, IL
05.2022 - 02.2023
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone and via email.
- Explained policies and procedures to visitors.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Assisted with scheduling appointments for clients and visitors.
Education
Associate of Arts - Fine Arts
Parkland College
Champaign, IL05-2026
High School Diploma -
Central High School
Champaign, IL05-2023
Skills
- Payment Processing
- Product Display
- Cash Handling Accuracy
- Organization
- Effective Communication Abilities
- Customer Assistance
- Team Collaboration
- Store Organization
- Cash Handling
- Time Management
- Inventory and Stocking
- Effective Communication
- Multitasking
- Problem-Solving
- Self Motivation
- Reliability
- Teamwork and Collaboration
- Creative Thinking
- Register Opening and Closing
- Friendly and Helpful
- Active Listening
- Store Opening and Closing
- Goal Setting
- Flexible Hours
Affiliations
- In my free time I am in a film and music appreciation club!
we study the basics of film creation and music being used to create emotion.
- I also am in a gardening group.
we go around the CU and surrounding towns planting flower beds and trees.
References
References available upon request.
Timeline
Store Associate
Ace Hardware
03.2023 - 09.2023
Front Desk Receptionist
Pride Outdoor Services
05.2022 - 02.2023
Associate of Arts - Fine Arts
Parkland College
High School Diploma -
Central High School
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