Maeci Marr
Auburn,IL
Summary
Goal-oriented veterinary technician offering patient care and compassion as well as excellent customer service skills. Hardworking employee known for remaining composed and professional in crisis situations, always willing to learn and work as a team. Pursuing a position that gives hands-on experience for my major and allows me to work with animals to gain experience for vet school.
Overview
7
7
years of professional experience
Work History
Veterinary Technician
Dogwood Veterinary Hospital
Cape Girardeau, MO
07.2024 - 06.2026
- Administered vaccinations and medications, following protocols and patient safety guidelines.
- Monitored vital signs and animal behavior, delivering accurate reports for improved treatment plans.
- Administered vaccinations and medications, ensuring adherence to protocols and patient safety guidelines.
- Conducted routine lab tests and analyzed samples.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in an autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, and flea/tick prevention
- Educated pet owners on post-operative care and preventative health measures, enhancing client relationships.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work and x-rays to aid in accurate diagnosis and treatment planning.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on the severity of symptoms presented by pets.
- Administered medications to animals in treatment and documented changes in condition.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided excellent customer service in person, and over the phone to help answer clients' questions and give them the best possible experience
Veterinary Receptionist/Assistant Veterinary Technician
Countryside Veterinary Service
Taylorville, IL
01.2023 - 12.2023
- Managed multi-line phone system and greeted patients, ensuring a welcoming environment.
- Facilitated daily operations by answering calls, directing inquiries, and efficiently relaying messages to veterinarians.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room cleanliness, enhancing client experience and comfort.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Assisted in blood draws, pulling up vaccinations, surgery prep for veterinarians, and filling prescriptions.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Entered data from pet records and office visits into computer system.
- Provided exceptional customer service to both the pet owner, and pets.
Team Leader
Smoothie King
Springfield, IL
03.2021 - 01.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Assistant Manager/Party Host
Sky Zone Trampoline Park
Springfield, IL
06.2019 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and business setup.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Hosted with great customer service to ensure customers had the best possible experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained new staff to achieve the most efficient and reliable staff for the business.
- Supervised children's activities, maintaining happiness, safety and well-being.
Education
Worked Towards Bachelors Degree - Veterinary Medicine (Pre-Veterinarian)
Arizona State University
Online2027
Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)
Southeast Missouri State University
Cape Girardeau, MO2027
High School Diploma -
Auburn High School
Auburn, IL05-2021
Skills
- Teamwork and Collaboration
- Telephone Etiquette
- Medical Recordkeeping
- Employee Training
- Cleanliness Maintenance
- Exam Room Preparation
- Reception Area Maintenance
- Customer Service
- Educating Owners
- Empathy for Animals
- Compassionate Care
- Customer interaction
- Appointment Scheduling
- Filling Prescriptions
- Payment Collection
- Problem-Solving
- Time Management
- Medication Administration
- Surgical Assistance
- Vaccine administration
- Surgical Preparation
- Nail Trimming
- IV medication administration
- Suture removal
- Treatment Administration
- Supply Restocking
- Euthanasia Procedures
- Patient Monitoring
- Patient bathing
- Responsible and Reliable
- Patient Check-Ins
- Radiography assistance
- Placing Catheters
- Animal restraint
- Animal behavior observation
- Anal sac expression
- Euthanasia Assistance
- Animal Blood draws
- Lab operations
- Instrument pack sterilization
- Clear Communication
- Post-surgical Monitoring
Timeline
Veterinary Technician
Dogwood Veterinary Hospital
07.2024 - 06.2026
Veterinary Receptionist/Assistant Veterinary Technician
Countryside Veterinary Service
01.2023 - 12.2023
Team Leader
Smoothie King
03.2021 - 01.2023
Assistant Manager/Party Host
Sky Zone Trampoline Park
06.2019 - 05.2021
Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)
Southeast Missouri State University
High School Diploma -
Auburn High School
Worked Towards Bachelors Degree - Veterinary Medicine (Pre-Veterinarian)
Arizona State University