MaeDominique Blackwell
Warren,OH
Summary
Detail-oriented professional with extensive experience in cosmetology and customer service. Known for delivering exceptional hair services and educating clients on maintenance. Ready to leverage expertise to enhance salon efficiency and client engagement.
Overview
20
20
years of professional experience
Work History
Stylist
Great Clips Hair Salon
Warren,OH
08.2024 - Current
- Provided exceptional customer service, ensuring client satisfaction through personalized consultations.
- Executed a variety of haircutting techniques, adapting styles to meet diverse client preferences.
- Maintained salon cleanliness and organization, adhering to health and safety standards consistently.
- Collaborated with team members to enhance service efficiency during peak hours.
- Assisted in training new stylists on salon procedures and best practices for customer engagement.
- Stayed updated on industry trends and techniques to enhance skill set and service offerings.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
Independent Contracted Cosmetologist
Salon Embellish
Warren, OH
02.2016 - 08.2024
- Delivered exceptional haircuts and styling services, ensuring client satisfaction and repeat business.
- Executed advanced coloring techniques, enhancing overall service offerings and client experience.
- Collaborated with team members to develop new service packages, increasing customer engagement and retention.
- Mentored junior cosmetologists in best practices for makeup application and skin care treatments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Customer Service Representative
West Corporation
Niles, OH
03.2012 - 02.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Demonstrated proficiency in utilizing CRM systems to track and manage customer interactions.
- Provided training and mentorship to new team members, fostering a collaborative work environment.
- Streamlined processes for handling customer complaints, improving response times and satisfaction levels.
Childcare Assistant
Willas Daycare
Warren,OH
07.2006 - 09.2010
- Supported daily activities, ensuring a safe and engaging environment for children.
- Assisted in developing and implementing educational activities tailored to children's needs.
- Monitored child development, providing feedback to parents on progress and behavior.
- Collaborated with team members to maintain classroom organization and cleanliness standards.
Education
Advanced Cosmetologist - Cosmetology
Raphaels Cosmetology School
Niles, OH01-2016
GED -
Warren G Harding High School
Warren, OH01-2005
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Store opening and closing
- Excellent communication
- Inventory management
- Schedule management
Timeline
Stylist
Great Clips Hair Salon
08.2024 - Current
Independent Contracted Cosmetologist
Salon Embellish
02.2016 - 08.2024
Customer Service Representative
West Corporation
03.2012 - 02.2016
Childcare Assistant
Willas Daycare
07.2006 - 09.2010
Advanced Cosmetologist - Cosmetology
Raphaels Cosmetology School
GED -
Warren G Harding High School