Maegan Mansfield
Milwaukee
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings almost a 10 year background of maintaining customer satisfaction in fast-paced environments and contributing to company success.
Overview
8
8
years of professional experience
Work History
Events Management
PECK School Of The Arts
2022.09 - 2024.04
- Managed financial transactions accurately, ensuring proper handling of cash, credit cards, and vouchers for smooth daily operations.
- Demonstrated adaptability by quickly adjusting to last-minute changes or additions to event plans.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Increased ticket sales by providing excellent customer service and maintaining a thorough knowledge of upcoming events.
- Enhanced patron satisfaction with timely resolution of any issues arising during ticket purchasing or event attendance.
- Contributed to client satisfaction by setting up events according to specifications and timelines.
- Assisted in the successful execution of large-scale events by working closely with event coordinators and other crew members.
HR Generalist
Northern Waters Casino
2021.05 - 2023.08
- Reviewed and screened applicant resumes to identify qualified candidates.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Completed projects on time and under budget.
- Created trainings
- Kept organized by accurately filing confidential/non-confidential paperwork
Cashier/Grocery Bagger
Charlie's Northwoods Market
2019.08 - 2020.08
- Pleasantly greeted customers and provided prompt and courteous service.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Checked for outdated and overripe grocery items and removed from inventory.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Retail Sales Associate
Gliks
2018.07 - 2019.08
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Supported loss prevention goals by monitoring shopper behavior.
Ice Cream Specialist
Dari Maid
2017.05 - 2018.09
- Greeted incoming customers and provided reliable, friendly customer service.
- Operated cash register, taking payments and issuing customer receipts.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept work area tidy and sanitary, promptly addressing spills and other messes.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
Restaurant Busser
Forest Lake Country Store
2016.06 - 2017.05
- Worked well in diverse team settings by partnering with others to complete tasks.
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed duties such as vacuuming surrounding floors, removing large waste and mopping.
- Made sure everything was stocked
- Emptied on-site trash receptacles into dumpsters and large waste receptacles.
Education
Bachelor of Fine Arts - Acting
University of Wisconsin - Milwaukee
Milwaukee, WI05.2024
High School Diploma -
Northland Pines High School
Eagle River, WI05.2020
Skills
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Computer Proficiency
- Patient and Empathetic
- Team-Oriented and Cooperative
Timeline
Events Management
PECK School Of The Arts
2022.09 - 2024.04
HR Generalist
Northern Waters Casino
2021.05 - 2023.08
Cashier/Grocery Bagger
Charlie's Northwoods Market
2019.08 - 2020.08
Retail Sales Associate
Gliks
2018.07 - 2019.08
Ice Cream Specialist
Dari Maid
2017.05 - 2018.09
Restaurant Busser
Forest Lake Country Store
2016.06 - 2017.05
Bachelor of Fine Arts - Acting
University of Wisconsin - Milwaukee
High School Diploma -
Northland Pines High School
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