Violet Dunn
Oak Harbor
Summary
I am a dedicated Customer Service professional and Sales Representative with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results while excelling in elevating customer satisfaction, I bring top notch skills in oral and written communication, active listening and analytical problem solving skills which enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I am also a driven professional with several years of experience in hospitality industry and events planning. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees.
Overview
7
7
years of professional experience
Work History
Events Coordinator
Pie Bar
Seattle
09.2024 - Current
- Managed customer inquiries with enthusiasm, ensuring high satisfaction levels.
- Elevated customer satisfaction by resolving issues swiftly, showcasing exceptional service.
- Answered phone calls, emails, as well as payment taking.
- Provided comprehensive training to new hires, enhancing team performance and service levels.
- Quickly solved customer issues, significantly increasing satisfaction rates.
- Handled customer inquiries with zeal, ensuring an exceptional service experience.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Developed event themes and concepts to ensure successful execution of events.
- Provided on-site support during the day of the event including problem solving if necessary.
Sales Representative
Grand Marceline
Salt Lake City
01.2019 - 03.2023
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Business Administration - Business
Mt San Antonio College
Walnut, CA12-2025
Skills
- Issue and Complaint Resolution
- Understanding Customer Needs
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Credit Card Payment Processing
- Inbound and Outbound Calling
- Customer Service and Assistance
- Solving Customer Concerns
- Patient and Empathetic
- Customer Account Management
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Upselling Products and Services
Timeline
Events Coordinator
Pie Bar
09.2024 - Current
Sales Representative
Grand Marceline
01.2019 - 03.2023
Associate of Business Administration - Business
Mt San Antonio College