Maegan OBrien
Detroit,MI
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Security Officer
DK Security
Grand Rapids, Michigan
09.2015 - 12.2025
- Documented detailed reports on security incidents and daily activities for analysis.
- Responded to alarms and emergencies promptly, ensuring swift action and resolution.
- Monitored CCTV systems to observe activities and deter potential security breaches.
- Maintained compliance with security regulations and company policies to ensure operational integrity.
- Trained new security personnel on company protocols and emergency procedures.
- Assisted in the development of security policies to enhance organizational safety standards.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Performed first aid and CPR when necessary during emergency situations.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Monitored CCTV systems to ensure safety and security of premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Identified suspicious activity to determine appropriate response.
- Assisted in the development and implementation of security policies and procedures.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Investigated all reported incidents of theft or vandalism on premises.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Enforced access control measures in accordance with established procedures.
- Observed patrons and customers to quickly address security situations.
- Reported safety hazards for remediation response.
- Checked for safety hazards and took corrective action when necessary.
- Evaluated security technologies to improve monitoring and response capabilities.
- Conducted security assessments to identify vulnerabilities and recommend improvements.
- Collaborated with law enforcement agencies to strengthen community safety initiatives.
- Managed access control procedures to prevent unauthorized entry into restricted areas.
- Enforced safety protocols to uphold a secure environment for personnel and visitors.
- Coordinated incident response plans to ensure timely resolutions during emergencies.
- Executed thorough surveillance monitoring to identify and mitigate security threats.
- Facilitated visitor management systems to maintain accurate records of facility access.
Crew Trainer
McDonald's
Detroit, Michigan
07.2004 - 09.2015
- Resolved conflicts among team members through mediation and open dialogue, fostering a harmonious work atmosphere.
- Provided ongoing support and mentorship to crew members, encouraging professional growth and skill enhancement.
- Regularly assessed training effectiveness, making necessary adjustments to improve overall program quality.
- Encouraged feedback from trainees to continuously refine training methods and materials.
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Ensured that all safety protocols were followed during training sessions.
- Encouraged open communication between trainees and management throughout the learning process.
- Assisted management in developing strategies to improve customer service standards.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Guided employees through change management processes during upgrades or rollouts.
- Coordinated with management to identify training needs and opportunities.
- Explained goals and expectations required of trainees.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Education
Bachelor of Science - Project Management
ITT-Technical Institute
Dearborn, MI 12.2012 - 06.2014
Associate of Applied Science - Criminal Justice
ITT-Technical Institute
Dearborn, MI 09.2010 - 12.2012
Skills
- Documentation skills
- CCTV monitoring
- Incident response
- Security policy development
- Emergency preparedness
- Team leadership
- Training and mentoring
- Conflict resolution
- Attention to detail
- Problem solving
- First aid certification
- Surveillance expertise
- Conflict de-escalation
- Superior customer service
- General security
- Conflict resolution techniques
- Shift work experience
- Detail-oriented
- Surveillance
- Patrol operations
Certification
- CPR/AED/First Aid Certified
Timeline
Security Officer
DK Security
09.2015 - 12.2025
Bachelor of Science - Project Management
ITT-Technical Institute
12.2012 - 06.2014
Associate of Applied Science - Criminal Justice
ITT-Technical Institute
09.2010 - 12.2012
Crew Trainer
McDonald's
07.2004 - 09.2015