Maegan Smith

• Evaluated applicants' skills and qualifications against job requirements
• Built robust pipeline and diverse pool of candidates to meet current or future hiring needs
• Assisted in Agency Partner recruitment, hiring and interview processes
• Scheduled meetings with employees to address concerns and grievances
• Maintained Applicant Tracking System records of all applicants through a CRM
• Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications
• Advertised and promoted open positions using social media and digital marketing procedures
• Created and maintained positive relationships with hiring managers and management
• Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates
• Searched for qualified job candidates using computer databases, media advertisements or employee referrals
• Sourced, qualified and conducted screening interviews with job candidates
• Interviewed job applicants to obtain information on work history, education or job skills
• Developed job postings to attract qualified talent
• Scheduled presentations through Google Meet with qualified candidates.

• Worked with clients to find plans that would suit their and their family's needs
• Made phone calls and booked appointments to potential clients
• Participated in ongoing training programs related to job duties or responsibilities
• Provided customer service to clients through phone and email communication
• Developed customer relationships and ensured satisfaction with services
• Responded promptly to customer inquiries and complaints in a professional manner
• Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms
• Upsold additional products or services when appropriate in order to meet sales goals
• Attended team meetings regularly to discuss updates on products, services and policies changes.

• Answered and took orders over the phone
• Ensured proper sanitation of bar area, glassware, utensils, and equipment
• Maintained inventory of liquor, beer, wine, and other beverage items
• Provided drink suggestions to customers based on their preferences
• Processed payments accurately and efficiently with POS system
• Assisted in setting up the bar for service shift
• Kept track of all orders made by customers and communicated them promptly to kitchen staff
• Stocked ice bins and coolers as needed throughout shift
• Cleansed glasses with sanitizing solution after each use
• Resolved customer complaints in a professional manner
• Performed opening and closing duties including restocking supplies
• Adhered to state regulations regarding serving alcohol responsibly
• Managed cash drawer at the end of each shift ensuring accuracy of funds received
• Developed good working relationships with fellow employees through effective communication
• Checked identification cards for proof of age prior to serving alcohol beverages
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
• Prepared alcoholic and non-alcoholic beverages according to recipe standards
• Talked and interacted with customers
• Took food and drink orders and entered them into the POS system
• Effectively multitasked within fast-paced environment
• Greeted customers and provided excellent customer service.

Created and managed staff schedules

• Interviewed and trained new staff
• Created monthly, weekly and daily menus for the dining rooms and resident boards
• Communicated and bonded with residents
• In charge of creating, setting up and tending to in house and external catering
• Updated menus and prices in the software system on a daily, weekly and monthly basis
• Developed and implemented strategies for increasing customer satisfaction
• Analyzed resident feedback to identify areas of improvement in services and products
• Provided training for new team members on resident service processes and procedures
• Reviewed employee performance and provided constructive feedback
• Resolved escalated resident complaints in a timely manner
• Organized events
• Managed inventory.

• Kept records for production, inventory, income and expenses
• Determined pricing for products or services based on costs and competition
• Managed operations budgeting, accounts payable and accounts receivable and payroll
• Interviewed, trained and supervised employees
• Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
• Created food and drink menus
• Managed daily operations of business, including hiring and training staff
• Developed strategic plans to increase profitability and efficiency
• Identified new opportunities for growth, expansion, and diversification
• Created marketing campaigns to attract new customers
• Analyzed industry trends to develop competitive strategies
• Maintained relationships with existing clients by providing superior customer service
• Implemented quality assurance processes to ensure product excellence
• Organized events such as trade shows and conferences
• Reviewed legal documents related to business operations
• Ensured compliance with local, state, and federal regulations
• Developed policies and procedures for the organization
• Provided direction and guidance to employees
• Participated in meetings with investors regarding financing options for the company
• Set pricing structures according to market analytics and emerging trends
• Promoted business on social media platforms to maximize brand identity and generate revenue
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings
• Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.