Maegen Wojcik
Clinton Township,MI
Summary
Experienced business professional with a strong focus on customer service. Skilled Owner/Operator at B and D's Car Wash, excelling in operations management. Leveraging empathy and strong multitasking abilities to enhance customer satisfaction, resulting in increased loyalty. Skilled in documentation and reporting, ensuring efficient business operations.
Overview
21
21
years of professional experience
Work History
Owner/Operator
B and D's Car Wash
11.2003 - 10.2024
- Managed daily business operations to ensure efficient car wash services, and customer satisfaction.
- Managed a high volume of daily vehicle counts in a fast-paced environment, maintaining customer service standards, and safety.
- Received cash and credit payments from customers, and maintained accounts of payments received on a daily basis.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating a welcoming, positive experience.
- Completed daily paperwork, records, and receipts for up-to-date documentation.
- Managed expenses and budget using QuickBooks.
- Resolved customer feedback with empathy and patience, resulting in increased loyalty, repeat business, and earning a reputation for exceeding customer service standards.
- Oversaw the hiring process and trained staff on safety and customer service protocols.
- Maintained cleanliness and organization of work areas to enhance operational efficiency.
- Established positive relationships with customers through friendly interactions during each visit, fostering customer loyalty.
- Demonstrated strong multitasking abilities, organizational skills, team skills, and time-management skills.
Cosmetologist
Stylin' Station
09.2004 - 08.2009
- Delivered personalized haircuts and styling services to diverse clientele.
- Provided expert advice on product selection and hair care techniques.
- Developed strong client relationships, resulting in high levels of repeat business.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Board Certified Michigan Cosmetologist - Cosmetology
Warren Woods School of Cosmetology
Warren, MI01-2004
High School Diploma -
Fraser High School
Fraser, MI01-2002
Skills
- Operations management
- Documentation and reporting
- Excellent time management skills
- Customer focused
- Empathy and patience
- Multitasking Abilities
Timeline
Cosmetologist
Stylin' Station
09.2004 - 08.2009
Owner/Operator
B and D's Car Wash
11.2003 - 10.2024
Board Certified Michigan Cosmetologist - Cosmetology
Warren Woods School of Cosmetology
High School Diploma -
Fraser High School