Summary
Overview
Work History
Education
Skills
Awards
References
Generic
Maelee Mills

Maelee Mills

Ocean Springs,MS

Summary

Experienced business leader with over 7 years in management roles focused on client services and operational efficiency. Achieved consistent sales growth and streamlined scheduling operations, maintaining strict adherence to HIPAA regulations. Expertise in process optimization and relationship building with clients and employees.

Overview

7
7
years of professional experience

Work History

General Manager

Comfort Keepers
02.2022 - 05.2025
  • Directed daily operations, ensuring high-quality care and compliance with HIPAA regulations.
  • Created and managed staff schedules to meet client needs, achieving 2,500+ scheduled client hours in 2025 (1,000-hour growth from 2024).
  • Oversaw onboarding and training for new hires, ensuring smooth integration into operations.
  • Managed billing and coordinated with the Veterans Administration for client care arrangements.
  • Conducted audits to ensure accurate records and compliance.

Manager in Training

Massage Envy
01.2018 - 02.2022
  • Conducted onboarding and sales training for 15 corporate locations, boosting team performance and compliance with HIPAA standards.
  • Provided technical support and troubleshooting for scheduling and point-of-sale systems.
  • Created and maintained staff schedules, ensuring operational efficiency.
  • Managed daily financial operations including cash register reconciliation, bank deposits, and weekly reports.
  • Achieved Highest Retail Sales award in 2021, surpassing 2020 retail sales by $20,000.

Education

BBA -

Louisiana State University
Baton Rouge, LA
08.2025 - Current

Associate of Arts -

Mississippi Gulf Coast Community College
Perkinston, MS
08.2018 - 12.2020

Skills

  • Microsoft Office Suite (Word, Excel, Outlook)
  • Scheduling Software & ATS Systems
  • Customer Service & Client Relationship Management
  • HIPAA Compliance
  • Data Entry & Reporting
  • Troubleshooting & Problem-Solving
  • Payroll Administration
  • Sales & Revenue Growth

Awards

  • 2500 Hour Club, Comfort Keepers, 05/2025
  • Highest Retail Sales, Massage Envy, 12/2021
  • Sunray Hero Award, Massage Envy, 12/2021

References

References available upon request.

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