Bente Malley

• Delivered exceptional customer service by addressing client inquiries, providing product information, and resolving issues in a timely manner.
• Managed and maintained parts inventory, ensuring accurate stock levels, and overseeing the ordering process to meet company and project needs.
• Coordinated and scheduled appointments, meetings, and large-scale events, optimizing the use of resources, and managing multiple priorities efficiently.
• Processed invoicing and tracked payments, ensuring timely and accurate billing, and followed up on overdue accounts to maintain cash flow.
• Administered payroll and employee payments, ensuring accurate and timely compensation for all staff, in compliance with company policies.
• Utilized QuickBooks to manage financial records, including accounts payable, accounts receivable, and expense tracking.
• Performed general office duties, including document management, file organization, and supporting the daily operations of the office to ensure a smooth workflow.

• Supported students across all elementary grade levels, with a focus on children with special education needs.
• Provided one-on-one and small group support, adapting lessons and activities to fit individual learning styles.
• Helped students with academics, behavior, and emotional regulation in a patient, supportive way.
• Built strong relationships and contributed to an inclusive, nurturing classroom environment.
• Assisted teachers with daily routines, transitions, and classroom prep.

• Managed jewelry appraisals and overall store operations, ensuring a smooth, efficient, and customer-focused environment.
• Conducted detailed appraisals for fine jewelry, watches, and heirloom pieces, maintaining the highest standards of accuracy and precision.
• Oversaw day-to-day store operations, including inventory management, visual merchandising, and maintaining a professional, welcoming retail environment.
• Coordinated store openings, ensuring all aspects of the store were prepared for a successful launch, including staff scheduling, merchandising setup, and operational readiness.
• Trained and mentored new employees, providing hands-on instruction in customer service, store policies, and appraisal processes.
• Monitored and improved store performance, consistently driving sales growth, and customer satisfaction.

I took time away from the traditional workforce to focus on raising and nurturing three children, managing a dynamic household, and developing a wide range of transferable skills.

• Oversaw scheduling, budgeting, conflict resolution, and daily operations for a busy family environment.
• Honed multitasking, time management, and crisis management skills while balancing the diverse needs of multiple individuals.
• Strengthened interpersonal communication, patience, and adaptability in a constantly evolving environment.
• Actively maintained involvement in school, sports, and extracurricular activities, coordinating logistics, and serving as a reliable point of contact and support.
• Continued to build professional skills through volunteer work, community engagement, and ongoing learning.

• Coordinated complex domestic and international travel arrangements for government workers and companies, ensuring compliance with official travel regulations and policies.
• Booked flights, accommodations, and ground transportation with precision, tailoring each itinerary to meet client needs, and mission requirements.
• Provided responsive, solutions-driven support to clients, quickly resolving travel issues and last-minute changes with professionalism.
• Liaised with airlines, hotels, and vendors to accommodate special requests, and facilitate smooth travel experiences.
• Excelled in a high-volume setting, consistently meeting service standards, while delivering a personalized customer experience.