MAELYN MOORE
Wichita
Summary
Customer service professional with over 10 years in client-facing roles within fast-paced environments. Delivered exceptional service and built strong customer relationships through effective communication and integrity. Demonstrated ability to quickly learn new systems and processes while maintaining a commitment to professional development.
Overview
12
12
years of professional experience
Work History
JR LOAN PROCESSOR
MTG FAMILY MORTGAGE
Wichita, KS
04.2025 - Current
- Managed loan application processes from initiation to closing, ensuring compliance with regulatory standards.
- Collaborated with underwriters and real estate agents to ensure timely loan approvals, pre-qualification letters, cost-estimate worksheets, and closings.
- Conducted verifications of employment and income with applicants' employers, ordered title documents from corresponding companies per mortgage contract, and ordered appraisals.
- Reviewed loan files for completeness, identified missing documentation, and created condition lists to streamline applicant communication.
- Assisted loan officers with origination and closing processes to expedite procedures and enhance team collaboration.
LENDING SPECIALIST
SKYWARD CREDIT UNION
08.2025 - 04.2026
- Functioned as the primary contact for over 100 consumer loan applications weekly, addressing requests received online, over the phone, or in person, and managed the complete lending process from application to approval.
- Interviewing applicants, evaluating their creditworthiness, analyzing debt-to-income ratios and financials assessing the loan-to-value (LTV) ratio on collateral and determining the feasibility of granting loans.
- Recommend loan products that align with the financial needs and are in the best interests of the member.
- Monitored local, state, and federal lending regulations and internal company policies for compliance.
- Build and maintain strong, trust-based relationships with customers and business.
- Collaborated with other departments to ensure smooth loan application, approval, and payment processes.
FINANCIAL LOAN ADVISOR
CREDIT UNION OF AMERICA
09.2022 - 08.2025
- Supported clients by managing diverse financial needs with professionalism and accuracy.
- This includes handling daily account and fund inquiries, process transactions, delivering personalized financial advice, and promoting relevant bank products and services to help clients meet goals or needs.
- Provide comprehensive support to clients by managing a wide range of financial needs with professionalism and accuracy.
- This includes handling daily account and fund inquiries, processing transactions, delivering personalized financial advice, and promoting relevant bank products and services to help clients meet goals or needs.
- Recordkeeping and bookkeeping responsibilities with a high level of accuracy and organization.
- Collaboration across all departments is key to ensuring each client's needs are met seamlessly and efficiently.
- Throughout all responsibilities, consistently demonstrate a thorough understanding of and adherence to the requirements of the Bank Secrecy Act.
SYSTEMS OPERATOR
ADT SECURITY SERVICES
07.2021 - 10.2023
- Monitored security systems for residential and commercial properties, ensuring prompt response to incidents.
- Served as first point of contact during emergencies, monitoring alarm systems, responding to alerts, and coordinating dispatch of police, fire, or medical personnel.
- Managed over 50 daily interactions between emergency services and customers, ensuring timely updates and effective communication.
- Managed inbound and outbound communication with emergency services, verifying alarm activity and documenting events and outcomes.
SHIPPING AND RECEIVING SPECIALIST
FMI, INC.
05.2014 - 06.2020
- Handled inbound and outbound aircraft components and materials with accuracy and efficiency.
- Received, inspected, stored, packed, and shipped parts while maintaining compliance with aviation regulations, safety standards, and company procedures.
- Inspect items for damage, verify quantities, and match shipments with purchase orders.
- Logged and labeled incoming inventory, ensuring proper storage in designated locations.
- Coordinate with carriers and freight forwarders to schedule pickups and ensure timely deliveries.
- Maintained accurate shipping and receiving records, including invoices and inventory logs.
Education
High School Diploma -
WICHITA NORTH HIGH SCHOOL
Wichita, KS05-2017
Bachelor of Science - Business Administration
WSU
Wichita, KS2023
Associate of Applied Science - Business Administration
WSU TECH
Wichita, KS05-2021
Skills
- Loan Processing
- Credit assessment
- Financial Product Knowledge
- Loan underwriting
- Customer Service
- Time Management
- Professional ethics
Timeline
LENDING SPECIALIST
SKYWARD CREDIT UNION
08.2025 - 04.2026
JR LOAN PROCESSOR
MTG FAMILY MORTGAGE
04.2025 - Current
FINANCIAL LOAN ADVISOR
CREDIT UNION OF AMERICA
09.2022 - 08.2025
SYSTEMS OPERATOR
ADT SECURITY SERVICES
07.2021 - 10.2023
SHIPPING AND RECEIVING SPECIALIST
FMI, INC.
05.2014 - 06.2020
High School Diploma -
WICHITA NORTH HIGH SCHOOL
Bachelor of Science - Business Administration
WSU
Associate of Applied Science - Business Administration
WSU TECH