Ayla Ragsdale
Pasco,WA
Summary
Dynamic individual with hands-on experience in mortgage and financial services. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, fostering professional relationships, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Jr Loan Processor
CrossCountry Mortgage LLC
07.2024 - Current
- Maintained compliance with federal and state regulations by conducting thorough research and staying up-to-date on industry changes.
- Increased department efficiency by cross-training in various roles, providing backup support when needed.
- Ensured accuracy of loan documents by thoroughly reviewing all application materials and identifying discrepancies.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
Approval Specialist / Loan Partner 2
Summit Funding Inc
06.2021 - 06.2024
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Demonstrated adaptability when handling various types of loans, including conventional mortgages, FHA loans, VA loans, and commercial financing options.
- Developed strong relationships with title companies, insurance agents, and other third-party vendors to expedite loan closings.
- Supported the development of junior staff members by sharing knowledge of best practices in loan processing techniques and client relations strategies.
Lobby Leader/ FSS
HAPO Community Credit Union
11.2017 - 05.2021
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
Education
High School Diploma -
Southridge High School
Kennewick, WA06-2006
Skills
- Critical thinking
- Professionalism and ethics
- Deadline & detail oriented
- Financial document review
- Organizational skills
- Mortgage loan software
- Regulatory compliance awareness
- VA, FHA, USDA, Conv & Non-QM Loans
Certification
- FHA/VA Back Office Training Certificate Program – Federal Housing Administration & U.S Department Veterans Affairs-approved providers.
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities. #2220333
- Notary Public, WA State- Expires Feb,21,2028
Timeline
Jr Loan Processor
CrossCountry Mortgage LLC
07.2024 - Current
Approval Specialist / Loan Partner 2
Summit Funding Inc
06.2021 - 06.2024
Lobby Leader/ FSS
HAPO Community Credit Union
11.2017 - 05.2021
High School Diploma -
Southridge High School
Similar Profiles
Dylan McCormickDylan McCormick
Loan Partner at CrossCountry Mortgage, LLCLoan Partner at CrossCountry Mortgage, LLC
Jessica BattleJessica Battle
Loan Processing Assistant at CrossCountry Mortgage, LLCLoan Processing Assistant at CrossCountry Mortgage, LLC
Tonya SmithTonya Smith
Condo Processor at CrossCountry Mortgage, LLC.Condo Processor at CrossCountry Mortgage, LLC.