Mae Michelle Gabon
Hackensack,New Jersey
Summary
Detail-oriented professional blending front desk hospitality experience with strong administrative and scheduling strengths. Seeking an administrative position to effectively manage calendars, handle client communications, and support daily office operations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Private Caregiver
Self-Employed
Suffern, NY
03.2021 - 11.2025
- Managed daily administrative calendars, coordinated medical and professional appointments, and streamlined scheduling for client care.
- Served as the primary liaison between families, medical offices, and corporate service providers, managing all high-volume telephone and email communications.
- Maintained accurate daily logs, updated records, and managed confidential client documentation with high attention to detail.
- Delivered personalized, empathetic client service and problem-solving, ensuring a safe, organized, and welcoming environment.
- Handled inventory tracking, coordinated logistics for home operations, and managed daily records in strict compliance with care guidelines.
Front Desk Agent
Holiday Inn Express Hotel
Jersey City, NJ
06.2020 - 02.2021
- Applied professional hospitality standards to deliver exceptional guest service by efficiently handling check-ins, check-outs, reservations, and payment processing.
- Collaborated with multiple departments to ensure smooth operations and enhance overall guest satisfaction.
- Resolved guest concerns promptly and professionally, maintaining a positive experience and building guest trust.
- Managed high-volume phone calls, emails, and in-person inquiries with strong attention to detail and accuracy.
- Maintained and updated guest records, ensuring accuracy and confidentiality in all transactions.
- Supported night audit operations by assisting with transaction balancing, report preparation, and end-of-day procedures.
Private Caregiver
Self-employeed
Monsey, NY
01.2018 - 04.2020
- Coordinated daily schedules, calendar reminders, and appointment logs to optimize care for long-term private clients.
- Managed communications with medical front offices and healthcare providers to improve appointment coordination and ensure timely check-ins.
- Provided high-level customer service and direct communication support to meet individual client needs and enhance daily operational flow.
- Delivered customer service and direct communication support to address individual client needs and facilitate smooth daily operations.
Front Desk Agent
Crowne Plaza Hotel
Atlanta, GA
01.2017 - 12.2017
- Utilized hospitality management training to deliver exceptional guest service, efficiently handling check-ins, check-outs, reservations, and payment processing.
- Coordinated with departments to streamline operations and improve guest satisfaction.
- Resolved guest concerns promptly and professionally, maintaining a positive experience and building guest trust.
- Handled high-volume phone calls, emails, and in-person inquiries with attention to detail and accuracy, ensuring effective communication.
- Maintained and updated guest records, ensuring accuracy and confidentiality in all transactions.
- Assisted night audit operations with transaction balancing, report preparation, and end-of-day procedures to maintain financial accuracy.
Education
Bachelor of Science - Hotel and Restaurant Management
Centro Escolar University
Manila, Philippines03.2016
EKG Technician - Allied Health
New York Medical Career Training Center
Flushing, NY05.2024
Certified Home Health Aide - Allied Health
Paglia Training
Westwood, NJ06.2026
Skills
- Front desk management
- Appointment scheduling
- Patient care support
- Patient Mobility Assistance
- Customer relations
- Records management
- Multitasking ability
Certification
- Certificate of Completion | Electrocardiogram (EKG) – May 2024
- Basic Life Support – November 2025
Timeline
Private Caregiver
Self-Employed
03.2021 - 11.2025
Front Desk Agent
Holiday Inn Express Hotel
06.2020 - 02.2021
Private Caregiver
Self-employeed
01.2018 - 04.2020
Front Desk Agent
Crowne Plaza Hotel
01.2017 - 12.2017
Bachelor of Science - Hotel and Restaurant Management
Centro Escolar University
EKG Technician - Allied Health
New York Medical Career Training Center
Certified Home Health Aide - Allied Health
Paglia Training