Maerylle Obosa
Hayward,CA
Summary
Dynamic leader with a proven track record at HUSD and Shoe Palace, excelling in customer focus and team collaboration. Expert in fostering stakeholder relationships and enhancing program quality, leading to significant improvements in participant satisfaction and operational efficiency. Skilled in decision-making and interactive communication, driving positive outcomes and fostering a culture of continuous improvement and mentorship.
Overview
3
3
years of professional experience
Work History
YEP Program Leader
HUSD
Hayward, CA
08.2023 - 06.2024
- Established strong relationships with stakeholders, fostering collaboration and support for program initiatives.
- Facilitated partnerships with external organizations leveraging shared expertise to enhance overall programming quality.
- Designed innovative training materials, enhancing the learning experience for participants and promoting skill development.
- Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Cultivated a culture of continuous improvement empowering team members to share ideas and suggestions for program optimization.
- Improved program efficiency by streamlining processes and implementing best practices.
- Developed and executed strategic plans for program enhancement, resulting in higher participant satisfaction.
Assitant Manager
Shoe Palace
Hayward, CA
06.2021 - 08.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations for customers and employees.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Managed daily opening and closing procedures efficiently, ensuring smooth operations throughout the day.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Bachelor of Science - Marketing
Cal State East Bay University
Hayward05.2024
Skills
- Customer Focus
- Leader/Mentorship
- Team Collaboration and Teamwork
- Decision Making
- Interactive Communication
Timeline
YEP Program Leader
HUSD
08.2023 - 06.2024
Assitant Manager
Shoe Palace
06.2021 - 08.2023
Bachelor of Science - Marketing
Cal State East Bay University