Maeve Eklund
Boulder,CO
Summary
Proven track record of working well both with a team and independently on large projects. Committed, detail-oriented, and determined to increase customer satisfaction, keeping an organized, prioritized comprehension of tasks. Strong leader and problem-solver, dependable for tasks of any size.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
City Floral Garden Center
02.2024 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve daily targets and optimize workflow efficiency.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
Sales Associate
Talulah Jones
02.2023 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Intern
Museum of Contemporary Art Denver
03.2023 - 05.2023
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Enhanced team productivity by assisting with organization of project documentation.
Education
Some College (No Degree) -
University of Colorado At Boulder
Boulder, CO 08.2024 - 05.2028
High School Diploma -
Denver School of The Arts
Denver05.2024
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Conflict Resolution
Prioritization
Product Sales
Assertiveness
Store maintenance
Accomplishments
- NOLS (National Outdoor Leadership School) Alumni - Completed a one-month backpacking course through the NOLS program. Learned key leadership techniques in the Wind River Range of Wyoming. Cultivated critical outdoor leadership skills and guided peers through challenges and obstacles to reach rigorous common goals.
- Self-published and sold a comprehensive collection of original creative writing by the end of the 2024 academic year, showcasing my best work in long-form writing, poetry, and prose.
- Published in three other compilations of young author works (Calliope 2023 and 2024 (Denver School of the Arts), And We Created Worlds - Lighthouse Writer's Workshop, Moxie Mag 2023 - Museum of Contemporary Art Denver).
- Recipient of the 2023 'Poetry-to-Go' Award in Denver, Colorado, with a selected poem displayed on public transportation throughout the city.
- DSA Community Collective (Leader)
- DSA Creative Writing Outreach (Leader)
Timeline
Some College (No Degree) -
University of Colorado At Boulder
08.2024 - 05.2028
Customer Service Representative
City Floral Garden Center
02.2024 - 06.2024
Intern
Museum of Contemporary Art Denver
03.2023 - 05.2023
Sales Associate
Talulah Jones
02.2023 - 06.2023
High School Diploma -
Denver School of The Arts
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