Summary
Work History
Overview
Education
Skills
Timeline
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Maeve Hess

Worcester,Massachusetts

Summary

-Detail-oriented Tour Operator with a passion for sharing the history of WPI with guests. Drives sales through excellent customer service skills. Adept with coordinating payments.

-Reliable employee seeking labratory position. Offering excellent communication and good judgment. Effective

-Student committed to learning, developing skills in Biology/Biotechnology and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.


Work History

Tour Guide

Worcester Polytechnic Institute
Worcester, Massachusetts
01.2022 - Current
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Built personal relationships with guests to promote positive experiences.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Host

Barrio
Haverhill, MA
05.2021 - 08.2021
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.

Gymnastics Coach

Legends Gymnastics
North Andover, MA
05.2017 - 03.2020
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair.
  • Monitored athletes during events and practice to quickly identify injuries.
  • Briefed safety rules and standards to students and spotters at beginning of classes.
  • Demonstrated steadfast adherence to safety standards.

Overview

3
3
years of professional experience

Education

Bachelor of Science - Biology/Biotechnology

Worcester Polytechnic Institute
Worcester, MA
05.2025

High School Diploma -

Haverhill High School
Haverhill, MA
05.2021

Skills

  • Handling Payments
  • Contributing Team Player
  • Inventory Control
  • Data Analysis
  • Work Planning and Prioritization
  • Results Analysis
  • Safety Protocols
  • Analytical Thinking
  • Biology and Chemistry Training
  • Mathematics and Calculations
  • Laboratory Terminology
  • Technical Writing

Timeline

Tour Guide

Worcester Polytechnic Institute
01.2022 - Current

Host

Barrio
05.2021 - 08.2021

Gymnastics Coach

Legends Gymnastics
05.2017 - 03.2020

Bachelor of Science - Biology/Biotechnology

Worcester Polytechnic Institute

High School Diploma -

Haverhill High School

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Maeve Hess