Maeve McWilliams
West Chester,PA
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
6
6
years of professional experience
Work History
Shift Manager
Sedona Taphouse
West Chester, Pennsylvania
07.2025 - Current
- Trained staff on restaurant policies and customer service best practices.
- Managed daily operations to ensure smooth service flow and customer satisfaction.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
Restaurant Server
Sedona Taphouse
West Chester, PA
10.2023 - Current
- Managed food and beverage orders efficiently and accurately.
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in training new servers on menu items and service protocols.
- Resolved customer complaints promptly and professionally to enhance dining experiences
Restaurant Server/Bartender
Empire Eats
Raleigh, NC
07.2022 - 08.2024
- Handled cash transactions and processed payments accurately.
- Responded promptly to customer inquiries and requests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Ability to prioritize needs
Hostess
Country Club Of Fairfax
Fairfax, VA
06.2020 - 07.2022
- Managed reservations and coordinated seating arrangements during peak hours.
- Collaborated with team members to enhance overall guest experience and satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Science - Business Processes And Data Analytics
West Chester University of Pennsylvania
West Chester, PA05-2026
Skills
- Data analysis
- Project management
- Customer service
- Team leadership
- Conflict resolution
- Process optimization
- Critical thinking
- Interpersonal skills
- Attention to detail
Timeline
Shift Manager
Sedona Taphouse
07.2025 - Current
Restaurant Server
Sedona Taphouse
10.2023 - Current
Restaurant Server/Bartender
Empire Eats
07.2022 - 08.2024
Hostess
Country Club Of Fairfax
06.2020 - 07.2022
Bachelor of Science - Business Processes And Data Analytics
West Chester University of Pennsylvania