GRACIELA ZIKPI
Atlanta,GA
Summary
Dynamic operations professional skilled in managing shift workflows and fostering team collaboration in fast-paced settings. Committed to upholding safety and customer service standards while leveraging data analysis for informed decision-making. Experienced in training and onboarding staff to drive operational excellence.
Overview
7
7
years of professional experience
Work History
Shift Manager
Little Caesars
Atlanta, GA
07.2019 - 02.2022
- Supervised daily shift operations, coordinated staffing and workflow, delegated tasks, and made real-time decisions to keep operations running smoothly.
- Led, coached, and motivated team members; provided on-the-spot training and reinforced performance expectations and company procedures.
- Oversaw employee breaks, schedules, and task assignments to ensure optimal productivity and adequate coverage throughout each shift.
- Trained and onboarded new employees on procedures, safety, sanitation, customer service standards, and operational best practices.
- Maintained safety, sanitation, and operational standards while promptly resolving customer and unexpected operational issues.
- Managed opening/closing cash procedures, balanced tills, prepared deposits, completed shift reports, and communicated key updates to leadership.
- Monitored inventory and stock levels, coordinated restocking efforts, and communicated shortages to management to prevent operational disruptions.
- Supported store goals including sales targets, promotional execution, customer engagement, and efficient team performance.
Cashier
Publix Supermarkets
Atlanta, GA
03.2022 - Current
- Deliver high-volume customer service while processing cash, card, and digital transactions accurately and maintaining a positive checkout experience.
- Collaborated with front-end team to manage customer flow during peak periods, ensuring smooth operations and a positive shopping experience.
- Maintained organized, fully stocked checkout areas to uphold Publix's customer-first service and operational standards.
- Resolved customer concerns professionally and escalated complex issues while adhering to safety and sanitation procedures.
Education
Bachelor of Science - Information Systems
University of Alabama At Birmingham
05-2026
Skills
- Team Leadership & Coaching Employee Training & Onboarding Shift Operations Safety & Compliance Productivity & Workflow Customer Service Inventory Monitoring Operational Reporting Process Improvement Excel & Data Analysis
- Customer service
- Data analysis
- Microsoft Excel (Advanced), Power BI, Tableau, SQL, Python, Data Visualization, Forecasting, Budgeting, Reporting, Database Design & Optimization, Microsoft Office Suite
- Project management
- Cash management
Personal Information
Title: Operations Leadership | Team Management | Process & Performance Focus
SELECTED PROJECTS
Sales Data Analysis: Analyzed large sales datasets using Python and SQL and built interactive Power BI dashboards to surface actionable business insights., Budget Forecasting: Built multi-year budget projections in Excel and Power BI to improve reporting accuracy and executive-level visualization., Database Management Simulation: Designed and optimized a relational database for transaction records and validated data integrity using SQL queries.
ADDITIONAL
Languages: English, French, and Ewe
Timeline
Cashier
Publix Supermarkets
03.2022 - Current
Shift Manager
Little Caesars
07.2019 - 02.2022
Bachelor of Science - Information Systems
University of Alabama At Birmingham