Maeve Newton
Wilmington,NC
Summary
Creative marketing professional with a proven track record in management and customer relations, consistently exceeding organizational goals. Skilled at cultivating and maintaining business relationships through a deep understanding of client needs and concerns. Recognized for critical thinking and problem-solving, commitment to excellence, and providing strategic input to support business objectives. Passionate about enhancing customer experience and service to drive results.
Overview
6
6
years of professional experience
Work History
Barista
Port City Java
Wilmington , NC
08.2022 - Current
- Open and close the store, while training new employees.
- Develop strong interpersonal relationships with customers to enhance loyalty and satisfaction.
- Host open mic nights to attract new customers and create unique experiences for existing customers.
- Pitch event ideas to management, plan and market the events, resulting in an average of 20 new customers per event.
- Create new drink ideas to expand the menu and design periodic decorative themes for the store to enhance guest experiences.
- Awarded Barista of the Year for exceptional performance.
Server/Barista
Simply Crepes
Raleigh , NC
04.2021 - 07.2022
- Promoted new menu items, developing strong sales and communication skills.
- Analyzed customer concerns and provided innovative solutions to enhance their dining experience.
- Suggested a "deconstructed" version of a dish after a guest expressed dissatisfaction, resulting in a visually appealing and enjoyable meal, which became a repeated request by the guest.
Cashier/Shift Supervisor
Duck Donuts
Raleigh , NC
12.2018 - 04.2021
- Maintained professionalism and empathy in all interactions to create trust and credibility.
- Managed employees on shift and delegated daily and weekly tasks to ensure smooth running of the store as well as creating positive and enjoyable guest experiences.
- Assigned stations and rotated tasks addressing employee disputes about dividing closing tasks/responsibilities.
Receptionist
Coldwell Banker Advantage
Raleigh , NC
05.2018 - 09.2018
- Utilized verbal communication skills to clearly convey information to customers.
- Organized and logged various data using Excel Spreadsheets.
Education
Bachelor of Arts - Communication Studies
University of North Carolina At Wilmington
Wilmington, NC05-2024
Skills
- Project Management
- Business Strategy
- Written and Oral Communication
- Conflict Management
- Research
- Health Psychology
- Strategic Writing
- Integrated Marketing
- Training
- Data Analysis
- Event Planning
Timeline
Barista
Port City Java
08.2022 - Current
Server/Barista
Simply Crepes
04.2021 - 07.2022
Cashier/Shift Supervisor
Duck Donuts
12.2018 - 04.2021
Receptionist
Coldwell Banker Advantage
05.2018 - 09.2018
Bachelor of Arts - Communication Studies
University of North Carolina At Wilmington
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