Cailey Nied
Leland,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To also seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Barista
Port City Java
08.2023 - 01.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Server
The Reel Cafe
04.2023 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier/Baker
Crumbl Cookies
02.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Food and Nutrition Assistant
Jackson Creek Senior Living
07.2021 - 02.2022
- Assisted dietitians in developing personalized meal plans for patients, resulting in better health outcomes.
- Enhanced food safety by maintaining a clean and organized kitchen, adhering to sanitation regulations.
- Ensured timely service through efficient preparation of meals while adhering to strict schedules.
- Supported patient recovery by preparing specialized diets according to individual needs and medical conditions.
- Collaborated with healthcare professionals to address specific dietary concerns and requirements for individual patients.
- Improved meal satisfaction by carefully preparing and serving nutritious food items in accordance with dietary guidelines.
Host/Cashier
Black Bear Diner
03.2021 - 08.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Cape Fear Community College
Wilmington, NC05.2022
Skills
- Customer service
- Time management
- Multitasking
- Cleaning and Sanitizing
- Adaptable and Flexible
- Active Listening
- Upselling
- Resolving Complaints
- Reliable and Dependable
- Payment Processing
- Organizational skills
- Friendly and Outgoing
- Front of House Operations
Timeline
Barista
Port City Java
08.2023 - 01.2024
Server
The Reel Cafe
04.2023 - 08.2023
Cashier/Baker
Crumbl Cookies
02.2022 - 12.2022
Food and Nutrition Assistant
Jackson Creek Senior Living
07.2021 - 02.2022
Host/Cashier
Black Bear Diner
03.2021 - 08.2021
High School Diploma -
Cape Fear Community College
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