Marina Galarza

• Educated customers about billing, payment processing, and support policies and procedures.
• Navigated multiple computer systems and
• applications to find information with customer on line due to continuous policy updates
• Delivered exceptional customer service to every
• customer by providing extensive knowledge of products and
• services and creating welcoming, positive experiences.
• Assisted customers in identifying issues and
• explained solutions to restore service and functionality.
• Analyzed customer feedback for process
• improvements to achieve long-term business
• objectives.
• Resolved concerns with products or services to help with retention and drive sales.

• Held accounting responsibilities and maintained various spreadsheets (Excel and Google Suite) pertaining to supplies, inventory, and sales.
• Collected and scanned important documentation related to travel and other business expenses
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support optimal sales and community outreach
• Coordinated events, prepared agendas and managed schedule
• Design consulting
• Maintained presence on popular social media platforms by posting edited photos, updates and information.

• Recommended products to meet customer desired results including demonstration based on product knowledge and listening effectively to customer needs
• Recorded daily sales and compared results to projected sales goals
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Maintained and clean, hygienic, and well organized work space that is inviting to customers and simple for other employees to navigate if needed
• Called customers to generate sales for special events such as gift with purchase and holiday promotions as well as walking the store to offer free product sample
• Balanced daily sales goals with meeting presale goals – $12k gift event on a goal of $5.2k!

• Accounts receivable for CPAP equipment provider, worked minimum of 20 patient accounts per workday
• Reviewed and evaluated patient accounts for Medicare compliance status, sent out letters in reference to non compliance, and contacted doctors offices for relevant information
• Fax requested documents, reviewed sleep studies, prescription, and office visit notes for relevant information in regards to compliance
• Received and made outgoing phone calls to patients to review Medicare claim status and requirements for compliance
• Researched and provided documentation involving patient equipment usage
• Worked out of several systems simultaneously such as Encore, Brightree, and Medsage

• Processed specimens from both outpatient and inpatient facilities in a timely manner, picked up special specimens (CSF, pathology, synovial) and logged appropriately
• Differentiated and delivered specimens to their appropriate departments, used centrifuges and loading automated machines with samples
• Registered patient information and specimen data with accuracy
• Identified desired test (if not indicated), process, and preserve specimens to be sent to Quest Diagnostics according to test specifications
• Answered phone calls from facilities, patients, and physicians regarding test completion status and results while maintaining compliance with patient privacy and information release policies
• Add on testing to in-lab specimens when provided with required documentation in a timely manner

• Scheduled outpatient diagnostic testing, hospital discharge, appointments for research patients, and regular follow-ups, including vascular, doppler, high-end radiology and nuclear medicine via telephone and fax
• Reviewed medications and coached patients with proper prep-instructions for diagnostic testing
• Knowledge of systems EPIC, GEMMS, and RIS
• Received and sent medical records, directed calls to appropriate departments, and acquired patients' basic information, such as general demographics, insurance information, and referrals
• Maintained service and teamwork excellence in fast-paced work environment
• Answered a high volume of calls for 5 outpatient office locations with 16 total providers, coordinated with hospital inpatient scheduler
• Filled in for the front office staff for patient registration, check in, and collected copays as needed

• Operated RF Scanner, pallet-jack, and other assembly-line equipment
• Fixed all shipping errors, trained employees on all stations, and maintained the tape machine weekly
• Responsible for speedy and accurate picking, shipping, auditing, packing, and scanning barcodes for packages weighing up to or over 50 lbs
• Sorted packages according to package courier including international shipping, stacking and wrapping packages into pallets while meeting all weight and height requirements
• Ensured quality control for all packages prior to packing and shipping
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

• Reviewed and edited patient charts on computer-based filing system (Dentrix), prepped patients for hygienists or dentists, sterilized rooms and instruments
• Performed x-rays on patients (i.e. on adults and children)
• Assisted with procedures including composite and amalgam fillings, extractions, sealants, SRP, fluoride treatment, and comp-exams
• Worked on accelerated schedule in order to keep hygienists and dentist schedule workday moving smoothly
• Cleaned dentures, sharpened instruments, and assembled patient trays
• Complied with OSHA and HIPAA policies and standards.

• Appraised items for potential sale
• Assessed authenticity of designer items and reported item descriptions
• Responsible for customer checkouts, looking up items on database, and store-closing
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.

• Responsible for reaching and reporting daily sales goals
• Maintained clean counter space, set up displays, sanitized products for customer application
• Applied beauty products to customers and kept detailed record for client regimen
• Scheduled store cosmetic and skincare events- 11K in one day for celebrity MUA event

Dental Radiology Certification 2011

• Continuing education in Healthcare (Clinical and Administrative)
• Internship Holy Spirit Hospital - Wound Care Center