Magali Salgado
Boerne
Summary
Dynamic leader with 23 years of experience, a proven track record at Taco Cabana, adept in operations management and team building. Excelled in driving sales growth and profitability through strategic planning and customer relations. Skilled in training and development, ensuring high employee satisfaction and efficiency. Achieved significant improvements in customer loyalty and operational efficiency.
Dedicated general manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Taco Cabana
06.2001 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
GED -
TEA
Austin, TX03-2003
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Customer relations
- Training and development
- Inventory control
- Administrative skills
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 45 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ServSafe Food Handler's Certification
- TABC Certification
Best COS in the company two consecutive years.
26% Cost of sales for 2022
27% Cost of sales for 2023
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Manager
Taco Cabana
06.2001 - Current
GED -
TEA
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