Magali Zavala
Channelview,TX
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
11
11
years of professional experience
Work History
Assistant Manager
AT&T
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Retail Sales Expert
AT&T
08.2022 - 03.2024
- Enhanced store sales by effectively promoting current promotions and seasonal trends to customers.
- Utilized strong interpersonal skills to build rapport with customers, leading to repeat business and word-of-mouth referrals.
- Handled customer inquiries, resolving issues promptly and professionally while maintaining a positive store reputation.
Customer Service Relations
The Home Depot Inc
07.2014 - 08.2022
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Improved operational efficiencies while managing work request, store inventory equipment transactions, and changes while coordinating logistics to verify service dates
- Evaluated customer account information to assess current issues and determine potential solutions
Computer Technical Aide
Channelview ISD
07.2020 - 06.2022
- Integrated technology into classroom and lesson plans, supporting students through accessibility tools
- Motivated and engaged students, developing skills and knowledge for academic foundation
- Met departmental and program deadlines, complying with reporting requirements
- Provided instruction to lab users on proper use of equipment including PC monitors, Apple devices, Google Chromebooks, and desktop keyboards
Education
BBA - Human Resources Management
Lamar University
Beaumont, TX05.2025
Associate of Applied Science - General education
San Jacinto College
01-2020
Skills
- Bilingual in English and Spanish
- Customer Relations
- Team motivation
- Staff training and development
Timeline
Assistant Manager
AT&T
04.2024 - Current
Retail Sales Expert
AT&T
08.2022 - 03.2024
Computer Technical Aide
Channelview ISD
07.2020 - 06.2022
Customer Service Relations
The Home Depot Inc
07.2014 - 08.2022
BBA - Human Resources Management
Lamar University
Associate of Applied Science - General education
San Jacinto College
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