Magaly Morgado Gonzalez
Portland,OR
Summary
Adept in customer service and relationship building, I elevated team performance at Kohls through effective training and leadership. Fluent in Spanish, I excel in sales and customer support, consistently delivering top satisfaction at Selco Community Credit Union by preventing fraud and ensuring service excellence. My approach has significantly contributed to achieving and maintaining high customer satisfaction ratings.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Selco Community Credit Union
Portland, OR
10.2022 - Current
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Helped protect the member and SELCO from losses by identifying errors and preventing fraud.
- Upheld SELCO’s mission statement, corporate values, service promises, and exceptional customer service standards.
Host
Airbnb
Portland, OR
06.2018 - Current
- Maintained a high overall rating by offering a positive experience, and delivering great customer service.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests, even in challenging situations.
- Accommodated last-minute requests to address the needs of guests, achieving top guest satisfaction and repeat business.
Sales and Customer Service Associate
Kohls Department Store
Beaverton, OR
06.2018 - 10.2022
- Monitored sales activities, and expressed hospitality to ensure that customers received satisfactory service.
- Assisted customers by responding resourcefully to questions in the store and on the phone.
- Trained new associates in customer service protocols, elevating the overall team's performance.
- Efficiently handled payments by cash, check, and card at the registers.
Education
Bachelor of Science - Marketing
Portland State University
Portland, OR06-2022
Skills
- Customer service
- Relationship building
- Teamwork and collaboration
- Financial transactions
- Customer support
- Sales Experience
- Problem-solving skills
- Effective Multitasking
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Member Service Representative
Selco Community Credit Union
10.2022 - Current
Host
Airbnb
06.2018 - Current
Sales and Customer Service Associate
Kohls Department Store
06.2018 - 10.2022
Bachelor of Science - Marketing
Portland State University
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