Magaly Ponce
San Antonio,TX
Summary
Mental health professional skilled in client assessment and developing comprehensive care plans to address individual needs. Known for collaborative approach to team-based care and delivering consistent results. Reliable in adapting to changing situations and skilled in crisis intervention and resource coordination, ensuring high standards of support and care.
Overview
19
19
years of professional experience
Work History
Admin, Mental Health Case Manager
Pathways Forward
Harrisburg
02.2026 - Current
- Conducted comprehensive assessments to identify client needs and develop tailored care plans.
- Coordinated services between clients, families, and community resources to ensure holistic support.
- Monitored client progress and adjusted interventions based on feedback and evolving circumstances.
- Facilitated individual and group therapy sessions to promote mental well-being and coping strategies.
Social Service Case Aide III
Pathways Forward/CMU
Harrisburg, PA
06.2024 - 02.2026
- Supported case managers by coordinating client appointments and maintaining accurate records.
- Assisted clients in accessing community resources and services to address their needs.
- Conducted intake assessments to identify client goals and develop appropriate service plans.
- Facilitated communication between clients and service providers to enhance service delivery.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Developed and implemented strategies to enhance quality of social services.
- Managed caseload efficiently through time-management skills and task prioritization techniques.
Bilingual Clerk Typist III
Case Management Unit
Harrisburg, PA
02.2021 - 06.2024
- Managed bilingual communications, facilitating effective interactions between clients and staff.
- Collaborated with team members to develop streamlined workflows for improved service delivery.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Handled sensitive information with discretion while maintaining strict confidentiality policies at all times.
- Provided backup support for receptionist duties, including answering phone calls and greeting visitors, ensuring a welcoming environment and professional representation of the company.
- Ensured accuracy of translated materials by meticulously reviewing and editing content for grammar, punctuation, and consistency.
- Developed strong professional relationships with diverse clientele, addressing their needs effectively using bilingual skills.
Case Manager
Amiracle4sure
Harrisburg, PA
10.2017 - 07.2020
- Coordinated care plans to meet client needs and facilitate resource access.
- Monitored client progress and adjusted services for optimal outcomes.
- Conducted assessments to identify client strengths and areas for support.
- Developed strong relationships with community partners for resource referrals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Driving Instructor
Shield Driving School,
Harrisburg, PA
09.2012 - 10.2016
- Instructed students in safe driving practices and road regulations.
- Developed customized lesson plans to meet individual student needs.
- Evaluated student progress and provided constructive feedback.
- Conducted pre-driving assessments to ensure readiness for instruction.
- Managed scheduling of driving sessions to optimize availability.
- Scheduled appointments with students for driving lessons.
Appointment Scheduler
Superior Driving Academy
Baltimore, MD
05.2007 - 06.2014
- Coordinated scheduling of driving lessons to optimize instructor availability and student needs.
- Managed appointment calendar using scheduling software to ensure timely updates and accuracy.
- Communicated with students to confirm appointments, address inquiries, and provide detailed instructions.
- Streamlined booking processes, reducing scheduling conflicts and enhancing customer satisfaction.
- Implemented follow-up procedures for missed appointments, improving overall attendance rates.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
Education
No Degree - Psychology
Oral Roberts University
Tulsa, OKAssociates Degree in Theology -
Christ For The Nations Institute
Dallas, TX08.2000
Skills
Dedicated Case Manager and Administrative Professional with 10 years of experience in case management, client advocacy, and office administration Skilled in intake assessments, crisis intervention, scheduling, and compliance Strong background in government clerical work and small business management Adept at building positive client relationships, coordinating services across agencies, and maintaining accurate documentation Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint Quick books
Timeline
Admin, Mental Health Case Manager
Pathways Forward
02.2026 - Current
Social Service Case Aide III
Pathways Forward/CMU
06.2024 - 02.2026
Bilingual Clerk Typist III
Case Management Unit
02.2021 - 06.2024
Case Manager
Amiracle4sure
10.2017 - 07.2020
Driving Instructor
Shield Driving School,
09.2012 - 10.2016
Appointment Scheduler
Superior Driving Academy
05.2007 - 06.2014
No Degree - Psychology
Oral Roberts University
Associates Degree in Theology -
Christ For The Nations Institute