Magaly Rodriguez
Loma Linda University Health Services
Colton, CA,CA
1
Language
14
years of professional experience
Dynamic Patient Service Representative with proven expertise at Loma Linda University Health Services, excelling in appointment scheduling and insurance verification. Known for enhancing patient satisfaction through exceptional customer service and conflict resolution skills, while maintaining HIPAA compliance. Successfully streamlined operations, contributing to improved clinic efficiency and patient care outcomes.
Work History
Patient Service Representative
5 Years 3 Months- Greeted patients, verified demographics, and updated electronic records for accurate registration.
- Scheduled appointments, coordinated visit changes, and maintained daily clinic calendars.
- Collected copays, processed patient payments, and balanced front desk transactions.
- Verified insurance eligibility, confirmed coverage details, and communicated requirements to patients.
- Answered incoming calls, routed messages, and resolved routine patient service inquiries.
- Prepared charts, scanned documents, and organized records for efficient patient flow.
- Coordinated referrals, prior authorizations, and follow-up appointments with clinical teams.
- Supported front desk operations by maintaining confidentiality and delivering courteous patient service.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Epic to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Payroll Specialist
10 Months- Processed biweekly payroll for multi-location restaurant staff with strict accuracy and confidentiality.
- Audited timecards and resolved punches, overtime, and approval discrepancies before payroll submission.
- Managed payroll adjustments, deductions, garnishments, and retroactive pay corrections.
- Reconciled payroll registers, general ledger entries, and benefit deductions to ensure clean reporting.
- Coordinated with managers to validate employee status changes, terminations, and new hires.
- Monitored payroll compliance with wage laws, tax filings, and company policies.
- Assisted employees with payroll inquiries, pay statements, and direct deposit issues.
Assistant Manager
5 Years 2 Months- Supervised daily restaurant operations, ensuring smooth service, food quality, and guest satisfaction.
- Trained crew members on service standards, safety procedures, and operational expectations.
- Monitored cash handling, register accuracy, and end-of-shift reconciliation.
- Coordinated scheduling, labor coverage, and shift assignments to maintain productivity.
- Enforced food safety, sanitation, and compliance with company policies.
- Oversaw inventory counts, ordering, and stock rotation to support product availability.
- Resolved customer concerns quickly, preserving service consistency and brand standards.
- Supported management decisions through performance reviews, coaching, and process improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Program Leader
1 Year 2 Months- Led after-school program activities, ensuring safe, engaging student experiences aligned with site schedules.
- Supervised staff and volunteers, assigning duties and reinforcing consistent program procedures.
- Coordinated attendance tracking, enrollment updates, and daily student check-in processes.
- Monitored student behavior, applying positive guidance and escalating concerns to site leadership.
- Supported activity planning by preparing materials, supplies, and structured enrichment lessons.
- Communicated with school staff and families to resolve issues and maintain program continuity.
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Implemented well-received activities and events.
Sales Associate
2 Months- Replenished inventory and organized stockroom to keep product availability consistent.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sandwich Artist
1 Year 10 Months- Assembled made-to-order sandwiches with accurate portioning, ingredient selection, and presentation standards.
- Maintained clean prep stations, equipment, and dining areas to support food safety compliance.
- Monitored ingredient freshness, rotated stock, and organized supplies to reduce waste.
- Guided newer team members on sandwich build standards, service flow, and sanitation practices.
- Processed customer orders efficiently while confirming customizations, allergies, and special requests.
- Restocked condiments, bread, vegetables, and packaging to keep service areas fully prepared.
- Resolved guest concerns professionally, supporting positive service experiences and repeat business.
- Coordinated during busy periods to maintain order accuracy, speed, and consistent product quality.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
High School Diploma
No Degree - Psychology
Skills
Customer service
HIPAA compliance
Insurance verification
Insurance verifying
Appointment scheduling
Patient confidentiality
Payment collection
Scheduling appointments
Medical terminology
Office administration
Conflict resolution
Patient education
Languages
Spanish
Professional Working
Timeline
Patient Service Representative
Loma Linda University Health Services
08.2021 - CurrentRead More
Payroll Specialist
Farmer Boys Food Inc
07.2019 - 05.2020Read More
Program Leader
Think Together
03.2017 - 05.2018Read More
Assistant Manager
Farmer Boys Inc.
05.2014 - 07.2019Read More
Sales Associate
American Eagle Outtfitters
03.2014 - 05.2014Read More
Sandwich Artist
Subway
07.2012 - 05.2014Read More
Colton High School
High School Diploma
Read More
San Bernardino Valley College
No Degree from Psychology
Read More