Magaly Toledano
Conroe,TX
Summary
Strategic and results-driven healthcare operations professional with 10+ years of progressive leadership experience in behavioral health and medical settings. Proven track record of optimizing clinic operations, leading cross-functional teams, ensuring regulatory compliance (JCAHO, state licensing), and driving key performance indicators including client satisfaction, audit performance, and operational efficiency. Known for strong leadership presence, process improvement, and the ability to align daily operations with organizational goals.
Overview
5
5
years of professional experience
Work History
Facility Coordinator
OCD Anxiety Centers
The Woodlands, TX
01.2025 - Current
- Lead daily operations of a behavioral health facility, ensuring alignment with organizational standards, regulatory compliance, and strategic performance goals.
- Partner with Program Director and Clinical Operations leadership to monitor, analyze, and drive key performance indicators (KPIs), including QA audit scores, client satisfaction ratings, and average length of stay (ALOS).
- Oversee front office and administrative operations, directly supervising and developing front desk staff and Behavioral Health Technicians (BHTs) to improve performance and accountability.
- Implement process improvements to optimize client scheduling, admissions flow, and resource allocation, enhancing overall operational efficiency.
- Maintain oversight of EMR systems, ensuring data accuracy, audit readiness, and compliance with documentation standards.
- Direct client admissions coordination, including therapist assignment, consent completion, and scheduling, ensuring seamless onboarding and continuity of care.
- Manage facility operations including vendor relationships, inventory control, maintenance, and environment-of-care compliance while adhering to budget constraints.
- Lead staff onboarding, training initiatives, and performance management, providing structured coaching and professional development to build high-performing teams.
- Serve as a key escalation point for complex client concerns, resolving issues with professionalism and implementing service recovery strategies to improve retention and satisfaction.
- Support audit readiness and successful outcomes for Joint Commission (JCAHO) and state licensing surveys.
- Oversee financial administrative processes including purchasing, petty cash, reimbursements, and company credit card reconciliation.
- Act as incident commander when necessary, leading crisis response efforts and ensuring adherence to safety protocols.
- Foster a culture of accountability, collaboration, and client-centered care across all levels of staff.
Bilingual Program Assistant
YES-to-YOUTH Montgomery County Youth Services
The Woodlands, TX
06.2022 - 12.2024
- Supported program leadership in a behavioral health setting by coordinating operations, managing client scheduling, and maintaining compliance with HIPAA standards.
- Served as a liaison between clients, counselors, and leadership, ensuring effective communication and continuity of care.
- Coordinated crisis call responses and escalations, demonstrating strong judgment and composure.
- Led planning efforts for large-scale community outreach events, supporting organizational visibility and engagement.
Front Desk Receptionist / Medical Assistant
Family Medicine Clinic
The Woodlands, TX
10.2021 - 04.2022
- Managed front office operations and supported clinical staff, ensuring efficient patient flow and compliance with healthcare standards.
Education
Certificate - Medical Assisting
Lone Star College System
Montgomery, TXSkills
- EMR Systems & Reporting
- Microsoft Office Suite (Word, Excel)
- Scheduling & Practice Management Systems
- Data Entry, Auditing & Documentation
- Customer service
- Office administration
- Administrative support
- Microsoft Word
- Data entry
- Computer skills
- File organization
- Customer and client relations
- Clerical support
Accomplishments
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Timeline
Facility Coordinator
OCD Anxiety Centers
01.2025 - Current
Bilingual Program Assistant
YES-to-YOUTH Montgomery County Youth Services
06.2022 - 12.2024
Front Desk Receptionist / Medical Assistant
Family Medicine Clinic
10.2021 - 04.2022
Certificate - Medical Assisting
Lone Star College System
SELECTED IMPACT & CONTRIBUTIONS
- Contributed to maintaining high compliance standards and readiness for regulatory audits and surveys.
- Supported achievement of strong client satisfaction outcomes through service excellence and issue resolution.
- Improved operational workflows through staff training, scheduling optimization, and process enhancements.
- Maintained cost control through effective budget oversight and vendor management.
Additional Experience
- Teacher Assistant – Head Start
- Secretary – SK Scrap Metal
- Payroll Administration – Cypress Landscaping
- Bank Teller – Woodforest National Bank
PROFESSIONAL STRENGTHS
- Executive presence and leadership mindset
- Strong decision-making and problem-solving skills
- High level of organization and attention to detail
- Ability to manage competing priorities in fast-paced environments
- Bilingual: English & Spanish
CORE LEADERSHIP COMPETENCIES
- Operations & Facility Management
- Team Leadership, Coaching & Development
- Regulatory Compliance (JCAHO, DHHS, State Licensing)
- KPI Management & Performance Optimization
- Strategic Planning & Process Improvement
- EMR Systems, Data Integrity & Auditing
- Budget Oversight & Cost Control
- Client Experience & Retention Strategy
- Cross-Functional Collaboration
- Crisis Management & Incident Command