Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Preference
Work Availability
Certification
Software
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Mouhiyadin Ibrahim

Minneapolis,USA

Summary

Dedicated customer service professional and MBA candidate with a strong background in healthcare operations, scheduling, and patient support. Adept at handling high-volume call environments, providing exceptional service.

Overview

5
5
years of professional experience

Work History

Facility Coordinator

First Choice Assisted Living
05.2024 - Current
  • Manage scheduling, logistics, and patient coordination to ensure smooth operations.
  • Provide administrative support, responding to inquiries with professionalism and empathy.
  • Maintain and update patient records accurately while ensuring compliance with healthcare policies.
  • Train and support staff in customer service best practices and digital platform tools.

Program Coordinator

Augsburg University
08.2021 - 05.2024
  • Assisted students and faculty with scheduling and program coordination.
  • Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.
  • Managed digital communication channels and administrative systems to enhance the user experience.
  • Trained and supervised student workers, ensuring adherence to institutional policies.

Inventory Analyst Intern

Target
05.2023 - 08.2023
  • Provided phone and digital support to internal teams, resolving inquiries related to inventory.
  • Conducted data analysis to optimize stock levels and reduce inefficiencies.
  • Created detailed reports using Excel and Tableau to drive data-driven decision-making.

Customer Relation Intern

Metro Transit
08.2020 - 08.2021
  • Managed customer interactions, resolving service inquiries with a 95% satisfaction rate
  • Conducted outreach initiatives, increasing customer engagement by 15%
  • Organized and analyzed customer data to enhance operational efficiency

Education

MBA - Management

Augsburg University
Minneapolis, MN
05-2027

Skills

    Customer Service & Patient Support

    Scheduling & Call Center OperationsElectronic Medical Records (EMR) & Data Entry

    Active Listening & Conflict Resolution

    Microsoft Office Suite, SQL, Tableau

    Team Leadership & Training

    Bilingual

Languages

Somali
Native or Bilingual

Timeline

Facility Coordinator

First Choice Assisted Living
05.2024 - Current

Inventory Analyst Intern

Target
05.2023 - 08.2023

Program Coordinator

Augsburg University
08.2021 - 05.2024

Customer Relation Intern

Metro Transit
08.2020 - 08.2021

MBA - Management

Augsburg University

Work Preference

Work Type

Full TimeContract WorkInternship

Important To Me

Career advancementPersonal development programsWork-life balanceCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Google Data Analytics Professional Certificate

Software

SQL

HTML

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Mouhiyadin Ibrahim