Magan Techentien
Glendale,CA
Summary
Dependable professional with experience in delivering outstanding customer service to a diverse demographic. Passionate about achieving the highest level of family support by building positive relationships with the public, demonstrating patience and kindness, and by providing a welcoming atmosphere. Eager to work in a school setting again.
Overview
25
25
years of professional experience
Work History
Licensed Massage Therapist
Burke Williams Spa
Pasadena, CA
02.2005 - Current
- Assessed client needs and developed individualized treatment plans that addressed the specific health concerns of each client.
- Maintained the 4th top return rate out of 70+ therapists in the spa.
- Led customer service workshops to improve colleagues' return rates and capitalize on Burke Williams' strive for pride and graciousness.
- Trained colleagues to perform five-star quality services to guests that require high-pressure time demands, exceptional organizational skills, and above-and-beyond professionalism.
Preschool Teacher
St. Lorenz Lutheran School
Frankenmuth, MI
08.1999 - 08.2005
- Assisted children in achieving development milestones by maintaining a supportive and learning-focused classroom environment.
- Developed and revised the preschool curriculum in collaboration with administrators and fellow teachers.
- Improved children's self-esteem and social skills by modeling positive behaviors.
- Organized family fun nights, field trips, parties, and orientations to the school.
- Wrote newsletters, schedules, and prepared monthly calendars for each of my classes.
- Initiated parent-teacher conferences to discuss academic progress of each child.
After-School Program Leader
St. Lorenz Lutheran School
Frankenmuth, MI
08.1999 - 08.2003
- Organized and supervised daily activities for students in the after-school program.
- Assisted students with homework assignments, providing guidance and support as needed.
- Provided direction on social development skills such as problem solving, conflict resolution, and communication.
Education
Bachelor of Science - Child Development And Psychology
Central Michigan University
Mount Pleasant, MILicense - Massage Therapy
Flint School of Therapeutic Massage
Saginaw, MICertification - CPR and First Aid
National CPR Foundation
Los Angeles, CASkills
- Organization and Attention to Detail
- Verbal and Written Communication
- Strong Work Ethic
- Customer Service
- Mac OS, Email, Word, Power Point, and Excel
- Time Management
- Teamwork
- Emotional Intelligence
Hobbies
- Traveling, Baking and Cooking New Recipes, Reading, and Board Games
Certification
- CMT - Certified Massage Therapist
Timeline
Licensed Massage Therapist
Burke Williams Spa
02.2005 - Current
Preschool Teacher
St. Lorenz Lutheran School
08.1999 - 08.2005
After-School Program Leader
St. Lorenz Lutheran School
08.1999 - 08.2003
Bachelor of Science - Child Development And Psychology
Central Michigan University
License - Massage Therapy
Flint School of Therapeutic Massage
Certification - CPR and First Aid
National CPR Foundation