Magan Toles
Houston,TX
Summary
Seasoned Driver Trainer known for high productivity and efficiency in task completion. Specialize in advanced driving techniques, safety protocol adherence, and effective communication strategies. Excel in leadership, adaptability, and problem-solving skills, ensuring successful training outcomes for all drivers under instruction.
Overview
18
18
years of professional experience
Work History
Driver/Trainer
MV Transportation
Houston, TX
09.2021 - 07.2024
- Provided punctual and efficient transport for clients to medical appointments and essential errands, ensuring all passengers arrived on schedule
- Assisted elderly and disabled passengers with boarding and disembarking, ensuring safe handling of wheelchairs and mobility aids
- Conducted training programs for new drivers, focusing on road safety and professional conduct
- Contributed to increased client satisfaction by delivering compassionate and dependable transportation solutions
Environmental Services
Spectrum Health
Grand Rapids, MI
04.2020 - 02.2021
- Maintained rigorous cleaning protocols in patient areas to support a sterile environment and enhance patient safety
- Optimized patient satisfaction and streamlined operations by effectively managing room cleanliness and discharge
- Collaborated with medical personnel to expedite room turnover, facilitating improved patient flow and resource allocation
Parking Security Officer
P.I.E. Management, L.L.C.
Grand Rapids, MI
12.2019 - 12.2020
- Resolved technical issues with ticket dispensers and maintained operational functionality to support event parking flow
- Assisted with parking logistics and enforced safety protocols, contributing to improved efficiency and event security
- Provided roadside assistance within parking facilities, contributing to increased customer satisfaction and service reliability
Seasonal Worker
Parks and Recreation Grounds Maintenance
05.2019 - 11.2019
- Operated a variety of machinery including commercial mowers, tractors, and power tools to perform grounds maintenance, ensuring adherence to safety protocols and operational standards
- Conducted comprehensive cleaning and upkeep of park facilities, including washrooms and public areas, to maintain a hygienic and welcoming environment for visitors
- Managed athletic field preparation and maintenance, playing a key role in enhancing park aesthetics and functionality, which contributed to a20% rise in visitor satisfaction
Direct Support Staff (DSS)
Real Life Living Services
Grand Rapids, MI
06.2018 - 07.2019
- Assisted individuals with mental and physical disabilities in completing daily tasks, fostering increased personal independence and self-sufficiency
- Administered medication, prepared meals, and coordinated schedules for appointments, contributing to the well-being and health management of clients
Shift Manager/Key Holder
Mennas Joint
Grand Rapids, MI
08.2018 - 03.2019
- Supervised staff to maintain operational efficiency and prepared the establishment for subsequent shifts, ensuring seamless transition and task completion
- Managed financial transactions and end-of-night reporting, enhancing the accuracy of sales data and securing the premises according to safety protocols
Customer Loyalty/Retention Specialist
Teleperformance
Grand Rapids, MI
07.2017 - 06.2018
- Addressed billing and account inquiries through inbound and outbound calls, facilitating payment plans and adjustments to bolster customer satisfaction and retention
- Assisted with service plan modifications to align with customer needs, streamlining call transfers to specialized departments for prompt issue resolution
Usher
Auditorium Theater of Roosevelt University
Chicago, IL
08.2016 - 07.2017
- Delivered high-quality customer service by greeting patrons and promptly addressing their inquiries, contributing to a hospitable environment
- Facilitated the smooth entry of over500 guests per event by efficiently coordinating ticket scanning and seat guidance, streamlining the patron experience
Fulfillment Associate
Trunk Club
Chicago, IL
07.2015 - 08.2016
- Managed shipping and receiving operations to guarantee prompt and precise delivery of merchandise
- Optimized warehouse layout and material handling, resulting in improved space utilization and organization
- Enhanced inventory management systems, achieving a15% reduction in stock discrepancies and bolstering order fulfillment efficiency
Server/Hostess
Bar Louie
Matteson, IL
08.2014 - 09.2015
- Ensured high customer satisfaction by greeting guests, managing reservations, and facilitating smooth dining experiences
- Operated the POS system, handling cash transactions accurately to reduce errors and improve transactional efficiency
- Coordinated with kitchen staff and management to effectively handle large party events, maintaining smooth operational flow and enhancing guest satisfaction
Summer Temp Registrar
BARBRI, Inc.
Chicago, IL
06.2006 - 08.2013
- Assisted students with inquiries regarding course locations, contributing to positive experiences and streamlined navigation
- Enrolled students in the registration system, surpassing the milestone of1,000 enrollments with a focus on accuracy and efficiency
- Managed the distribution of course materials and student IDs, and organized course information packages, thereby enhancing the start of courses and improving resource accessibility
Impact Team Member
Hollister Co. (A&F)
Chicago Ridge, IL
10.2010 - 06.2011
- Streamlined inventory tracking processes, resulting in improved stock accuracy and a reduction in inventory discrepancies
- Enhanced customer shopping experience through attentive assistance and maintained high standards of store organization
Education
High school diploma or GED -
Homewood-Flossmoor High School
06.2011
Skills
- Leadership
- Problem-Solving
- Team Player
- Detailed Oriented
- Multitasking
- Time Management
- Organization
- Logistics
- Customer Service
- Traffic laws expertise
- Route planning
- Critical Thinking
- Technical Proficiency with Customer Service Software
- Data Entry
Timeline
Driver/Trainer
MV Transportation
09.2021 - 07.2024
Environmental Services
Spectrum Health
04.2020 - 02.2021
Parking Security Officer
P.I.E. Management, L.L.C.
12.2019 - 12.2020
Seasonal Worker
Parks and Recreation Grounds Maintenance
05.2019 - 11.2019
Shift Manager/Key Holder
Mennas Joint
08.2018 - 03.2019
Direct Support Staff (DSS)
Real Life Living Services
06.2018 - 07.2019
Customer Loyalty/Retention Specialist
Teleperformance
07.2017 - 06.2018
Usher
Auditorium Theater of Roosevelt University
08.2016 - 07.2017
Fulfillment Associate
Trunk Club
07.2015 - 08.2016
Server/Hostess
Bar Louie
08.2014 - 09.2015
Impact Team Member
Hollister Co. (A&F)
10.2010 - 06.2011
Summer Temp Registrar
BARBRI, Inc.
06.2006 - 08.2013
High school diploma or GED -
Homewood-Flossmoor High School