Dedicated support leader with a strong focus on patient advocacy, team collaboration, and client engagement. Committed to enhancing the quality of care for individuals with disabilities through effective service planning and empathetic support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Leader
Community Access Unlimited
Elizabeth
11.2018 - Current
Led team in providing quality support to individuals with disabilities.
Coordinated service plans with families and community resources.
Maintained accurate records of customer interactions and transactions.
Organized special events such as webinars or workshops related to product features or services offered by the company.
Direct Support Professional
Community Access Unlimited
Denville
10.2017 - Current
Provided direct care to individuals with intellectual and developmental disabilities, empowering them to engage in activities of daily living.
Supported individuals with disabilities in daily living activities and personal care.
Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Assisted clients in developing life skills through structured programs and activities.
Collaborated with team members to create individualized support plans for clients.
Monitored client progress and adjusted support strategies to enhance individual growth and well-being.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Facilitated community integration by organizing outings and social events, promoting social interactions and independence for clients.
Accompanied individuals on outings to promote independence and integration into the community.
Ensured a safe and supportive environment by adhering to health and safety protocols.
Maintained clean and well-organized environment for client happiness and safety.
Maintained accurate documentation of client interactions and progress notes regularly.
Trained new staff on best practices in direct support and client engagement techniques.
Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Contacted medical providers on behalf of clients to follow up on appointments.
Assisted clients with transfers between beds and wheelchairs to enhance mobility.
Leveraged database management system to track and report service hours, details of activities and progress on goals.
Senior Project and Change Management Lead-Clinical at Providence Health CareNew St. Paul's Hospital ProjectSenior Project and Change Management Lead-Clinical at Providence Health CareNew St. Paul's Hospital Project