Magdalen Dewsbury
Denver,CO
Summary
Learns fast and offers strong knowledge of different aspects of sales, team leadership, and job expectations. Dependable and punctual with outstanding interpersonal relationships. Outgoing and friendly, delivering exceptional customer service abilities and excellence in all facets of customer/co-worker interaction.
Overview
3
3
years of professional experience
Work History
Barista
Woodgrain Bagels
09.2023 - Current
- Clean counters, machines, utensils, and seating areas daily.
- Maintain regular and consistent attendance and punctuality.
- Train new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Complete successful daily cash audits to correctly balance drawers at end of shifts.
- Create a wide variety of hot and cold drinks with consistently positive customer satisfaction reviews.
- Recommend products based on individual customer needs and preferences.
- Maintain store professionalism by cleaning and sanitizing work areas daily.
- Packaged bagels, scones and other food items for customer purchase.
- Used POS system to accurately enter orders and process payments.
Cafe Manager
Barnes & Noble
06.2021 - 07.2023
- Managed display products effectively to achieve consistent sales with minimal waste.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient.
- Secured daily cash by verifying totals and making nightly deposits.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Minimized risks of cross-contamination by directing team members to regularly clean and sanitize surfaces.
- Created and implemented promotional campaigns to increase customer loyalty.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Associate of Science - Environmental Science
Community College of Denver
Denver, CO05.2026
Skills
- Food Running
- Espresso machine operation
- Beverage Preparation
- Cash Handling
- Food Preparation
- POS Systems
- Team Player
- Friendly and outgoing
- New Hire Training
- Adaptive and creative
Timeline
Barista
Woodgrain Bagels
09.2023 - Current
Cafe Manager
Barnes & Noble
06.2021 - 07.2023
Associate of Science - Environmental Science
Community College of Denver