Magdalena Albino Cartagena
Killeen,TX
Summary
Dynamic and results-driven professional with extensive experience in customer engagement and team motivation. At El Pocito De El Sabor, I enhanced patron loyalty through personalized service while ensuring compliance with sanitation standards. Proven ability to delegate tasks effectively and maintain a safe environment, fostering a welcoming atmosphere for all guests.
Overview
22
22
years of professional experience
Work History
Bartender Supervisor
El Pocito De El Sabor
03.2023 - 08.2025
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Security Officer
Genesis Security Services
04.2014 - 12.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Customer Service Representative
Kelly Services
01.2004 - 05.2006
- Resolved customer complaints with empathy, resulting in increased
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Francisco Zayas Santana
Villalba, Puerto Rico05-1993
Skills
- Task delegation
- Workplace safety
- Team motivation
- Customer engagement
- Sanitation standards
- Bar equipment maintenance
Timeline
Bartender Supervisor
El Pocito De El Sabor
03.2023 - 08.2025
Security Officer
Genesis Security Services
04.2014 - 12.2021
Customer Service Representative
Kelly Services
01.2004 - 05.2006
High School Diploma -
Francisco Zayas Santana
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