Magdalena Avalos
Dallas,TX
Summary
Skilled in training customer service teams and optimizing operational efficiency. Track record of implementing quality assurance enhancements and process improvements that contribute to overall business success.
Overview
1
1
Language
7
7
years of professional experience
Work History
Manager
McDonald's
Plano, Texas
03.2026 - Current
- Managed daily operations and ensured efficient service delivery in a fast-paced environment.
- Oversaw food safety standards to ensure compliance with health regulations.
- Trained team members on customer service techniques and company policies.
- Resolved customer inquiries and complaints to maintain positive relationships.
Cleaning Crew Supervisor
ESC Federal
Dallas, Texas
02.2020 - 03.2026
- Supervised daily cleaning operations across multiple facilities to uphold cleanliness standards.
- Trained new team members on safety procedures and effective cleaning protocols to ensure compliance and performance standards.
- Conducted inspections to ensure compliance with quality and safety guidelines.
- Collaborated with management to enhance cleaning processes and operational efficiency.
- Identified workflow improvement areas within team and developed actionable strategies to enhance cleaning effectiveness.
- Scheduled periodic deep cleans to maintain high hygiene levels throughout all supervised locations.
- Managed inventory of cleaning supplies and equipment to streamline operations and reduce downtime.
- Created detailed reports on operational status, highlighting necessary changes.
Education
GED -
Online Classes
Dallas, TX03-2027
Skills
- Customer service
- Team training
- Inventory management
- Quality assurance
- Process improvement
- Operational efficiency
Languages
Spanish
Native/ Bilingual
Timeline
Manager
McDonald's
03.2026 - Current
Cleaning Crew Supervisor
ESC Federal
02.2020 - 03.2026
GED -
Online Classes