Magdalena Diaz
Bakersfield,CA
Summary
Proven achiever with extensive experience in retail and customer service, notably at Old Navy. Excelled in-store organization and cash management, significantly enhancing customer satisfaction and sales floor efficiency. Demonstrated reliability and strong time management skills, adept at meeting tight deadlines and exceeding sales goals. Skilled in both team collaboration and independent problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Merchandise Associate
Old Navy
08.2022 - Current
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Consistently met or exceeded sales goals through proactive upselling tactics and building rapport with customers.
Cashier, Sales Assistant
Country Boy Drive In.
04.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Office Assistant
PD Enterprise
02.2017 - 03.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Bachelor of Science - Business Administration And Marketing
California State University - Bakersfield
Bakersfield, CA05.2024
Associate of Science - Business Administration
Bakersfield College
1801 Panorama Dr, Bakersfield, CA 9330512.2021
Skills
- Retail experience
- Store Organization
- Cash Management
- Planogram Execution
- Time management skills
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
Certification
• Certificate: Dean's List for superior academic performance in the School of Business and Public Administration at California State University Bakersfield.
• Certificate: Dean's List in Recognition of Academic Excellence at Bakersfield College.
Timeline
Sales Merchandise Associate
Old Navy
08.2022 - Current
Cashier, Sales Assistant
Country Boy Drive In.
04.2018 - 03.2020
Office Assistant
PD Enterprise
02.2017 - 03.2018
Bachelor of Science - Business Administration And Marketing
California State University - Bakersfield
Associate of Science - Business Administration
Bakersfield College
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