Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Magdalena Goles

Silver Spring

Summary

Dynamic and dedicated professional with extensive experience in high-end dining at Bethesda Country Club. Proven expertise in customer service and conflict resolution, fostering strong relationships with clients. Bilingual in Spanish, adept at multitasking and organization, ensuring exceptional dining experiences while enhancing team operations. Committed to delivering excellence in every interaction.

Overview

3
3
years of professional experience

Work History

Server

Bethesda Country Club
Bethesda
05.2024 - Current
  • Delivered exceptional service in a high-end dining environment, ensuring smooth operations while efficiently managing opening, closing, and preparation tasks.
  • Supported team operations in a high-pressure setting by executing diverse tasks, including service, preparation, and venue management, while maintaining up-to-date knowledge to enhance customer service.
  • Cultivated strong relationships with members by attentively addressing their needs.

Organizer Volunteer

Casa Systems
Pittsburgh
08.2023 - Current
  • Facilitated connections between clients and legal teams through intakes at the front desk, worked with youth programs to expose the youth to opportunities, and built a college mentor program.
  • Developed programs to connect the Latino community with emergency resources and support services.
  • Orchestrated informational sessions and volunteer activities to address immigration challenges in Pittsburgh.

Front Desk Receptionist

Duquesne University
Pittsburgh
08.2024 - 04.2025
  • Managed front desk operations by answering phone calls, addressing inquiries, and providing clear directions to visitors.
  • Ensured the smooth functioning of the student union building by coordinating departmental setups and maintaining an organized environment.
  • Facilitated effective communication by connecting individuals to appropriate departments and resources.

Food and Beverage Cashier

Loca Vino
Silver Spring
03.2023 - 01.2024
  • Processed customer orders efficiently and accurately, ensuring smooth operations at a wine cafe.
  • Facilitated seamless service by handling wine and beer orders, restocking supplies, and delivering food.
  • Managed wine retail tasks, including ringing up orders and maintaining inventory for optimal customer satisfaction.

Restaurant Hostess

Matchbox Kitchen
Silver Spring
05.2022 - 10.2022
  • Welcomed guests in a fast-paced restaurant environment, ensuring a seamless dining experience through effective communication and organization.
  • Answered incoming calls with an appropriate greeting and provided information about menu items or services offered.
  • Completed daily side work tasks assigned by management, such as rolling silverware, or folding napkins.

Education

Bachelor of Arts - Law, Political Science, International Relations

Duquesne University
Pittsburgh, PA
05-2027

Skills

  • Fluent Spanish
  • Verbal communication
  • Customer service expertise
  • Strong work ethic
  • Multitasking and organization
  • Positive and professional
  • Cultural competency
  • Conflict resolution
  • Team member support
  • Attention to detail

References

References available upon request.

Timeline

Front Desk Receptionist

Duquesne University
08.2024 - 04.2025

Server

Bethesda Country Club
05.2024 - Current

Organizer Volunteer

Casa Systems
08.2023 - Current

Food and Beverage Cashier

Loca Vino
03.2023 - 01.2024

Restaurant Hostess

Matchbox Kitchen
05.2022 - 10.2022

Bachelor of Arts - Law, Political Science, International Relations

Duquesne University

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