Magdalena Molina
Moreno Valley,CA
Summary
- Administrative and customer service professional with 11+ years of experience supporting high-volume scheduling operations, customer relations, logistics coordination, and office administration. Proven ability to improve workflow efficiency, maintain accurate records, resolve customer concerns, and support cross-functional teams. Recognized for professionalism, reliability, and delivering exceptional customer experiences in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Scheduling Coordinator & Customer Service Rep.
Weber Logistics
MORENOVALLEY, CA
01.2015 - 04.2026
- Managed scheduling for 70+ daily appointments.
- Processed 50+ customer interactions per day.
- Maintained 99% scheduling accuracy.
- Supported logistics operations for 150+ shipments weekly.
- Manage high-volume scheduling operations while ensuring accuracy, efficiency, and exceptional client satisfaction.
- Coordinated appointments, Cancellations, follow-ups, and record updates while maintaining confidentiality and compliance standards.
- Communicated effectively with other staff members to ensure smooth operations.
- Provided clerical support such as filing, copying, faxing and scanning documents.
- Ran daily reports detailing number of appointments scheduled for each provider.
- Scheduled appointments using electronic scheduling systems to optimize daily workflows.
- Collaborated with team members to improve scheduling procedures and enhance service delivery.
- Managed the front desk area including organizing paperwork and maintaining supplies.
- Coordinated with warehouse staff to ensure accurate order fulfillment and timely dispatch.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Mentored junior team members and managed employee relationships.
- Certified Hazmat
- 11+ Years of experience with Mercury Gate Software an industry-leading, Cloud-based transportation management System (TMS)
- 7+ Years of experience with Synapse software
- 11+ Years of experience with DocuWare a Cloud-Based Document Management and WorkFlow Automation Software
- Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
- Received training in HAZMAT compliance procedures regarding storage, handling and disposal of hazardous materials.
Secretary
State Farm
Jurupa Valley, CA
09.2012 - 07.2014
- Maintained accurate filing systems and organized confidential documents efficiently.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Provided administrative support to the Office Manager and other staff members.
- Greeted visitors and directed to appropriate location or person.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Assisted with special projects or tasks related to departmental functions upon request.
Education
Jurupa Valley High School
Jurupa valleySkills
- MercuryGate TMS- scheduling system
- DocuWare
- Synapse
- Microsoft Outlook
- Microsoft Office
- Logistics coordination
- Administrative support
- Document control
- Regulatory compliance
- Customer relationship management
- Order fulfillment
- Multi-task management
- Appointment coordination and scheduling
- Data entry accuracy
- Administrative support
- Effective communication
- Teamwork and collaboration
- Follow-up skills
- Email management
- Typing proficiency
Languages
English
Professional
Spanish
Professional
Timeline
Scheduling Coordinator & Customer Service Rep.
Weber Logistics
01.2015 - 04.2026
Secretary
State Farm
09.2012 - 07.2014
Jurupa Valley High School