Adreana Perez
Las Vegas,NV
Summary
Enhanced team efficiency through quick learning and goal-driven collaboration.,Fostered an enthusiastic and supportive team culture, contributing to a positive workplace.,Effectively managed multiple priorities, ensuring organized and reliable execution of tasks.,Increased team capabilities by embracing additional responsibilities with service delivery expertise.,Strengthened business outcomes through strategic relationship building, impacting profitability.,Eager to contribute significantly to company success, looking forward to discussing qualifications further.
Overview
1
1
Language
1
1
Certification
19
19
years of professional experience
Work History
Energy Customer Service Rep
Tesla
Henderson, NV
08.2025 - Current
- Resolved customer inquiries and issues efficiently through multiple communication channels.
- Provided product information and technical support for Tesla's solar panels powerwalls.
- Collaborated with cross-functional teams to address customer needs and enhance overall satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customer
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Customer Support Specialist
Custom Building Products Inc.
Las Vegas, NV
11.2020 - 08.2025
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Process all purchase orders backorders credits and inventory searches,
- Answered customer telephone calls promptly to avoid on-hold wait times.
Administrative Assistant/Dispatcher
Quikrete Companies
Las Vegas, NV
03.2015 - 11.2020
- Scheduled deliveries according to customer needs.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Provided customers with information on products and services.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Answered phone calls and responded to customer emails.
- Matched purchase orders with invoices and recorded necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Tracked and submitted driver timesheets to for payroll.
- Enter all end of month inventory and processed all reports for corp.
Optometrist Assistant
Kim Family Eye Care
Las Vegas, NV
08.2013 - 09.2014
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with visual field testing ocular photography
- Conducted contact lens trainings to new patients
Scheduler/Closer
Nevada Hardest Hit Fund
Las Vegas, NV
08.2012 - 08.2013
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Analyzed credit reports to assess risk and determine applicants' eligibility for the program.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
- Reviewed and validated details of loan applications and closing documentation.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Notarized all closing and final documents. (once applicants were accepted to the program.)
Intake Clerk/Nutrition Educator
WIC Sunrise Children's Foundation
Las Vegas, NV
02.2008 - 05.2011
- Completed intake assessment forms and filed clients' charts.
- Facilitated client access to supportive services such as housing and job placement.
- Developed and maintained accurate records of programs and services.
- Monitored progress towards service plan goals.
- Explained eligibility requirements, application details, intake assessment.
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- I taught the spanish nutrition education classes from lactation, prenatal, infant, kid nutrition .
Education
High School Diploma -
Mojave High School
North Las Vegas, NV2003
Skills
- 10 years of Customer Service
- Bilingual
- Microsoft Word
- Knowledge of the JDE computer system &TMS dispatching systems
- Data entry ( production,inventory)
- Account Management
- Product Organization
- Organizational Skills
- Shipping and Receiving Understanding
- Order Processing
- Warehousing Functions
- Administrative Support
- Call center & scheduling
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Certification
Certified Maternal Prenatal Infant Early Child Nutrition.
Certified Basic Tobacco & Alcohol Intervention.
Certified Lactation Educator
Languages
Spanish
Native or Bilingual
Timeline
Energy Customer Service Rep
Tesla
08.2025 - Current
Customer Support Specialist
Custom Building Products Inc.
11.2020 - 08.2025
Administrative Assistant/Dispatcher
Quikrete Companies
03.2015 - 11.2020
Optometrist Assistant
Kim Family Eye Care
08.2013 - 09.2014
Scheduler/Closer
Nevada Hardest Hit Fund
08.2012 - 08.2013
Intake Clerk/Nutrition Educator
WIC Sunrise Children's Foundation
02.2008 - 05.2011
High School Diploma -
Mojave High School