Gerald Tavenner
Agiliti
Altamonte Springs,FL
11
years of professional experience
Dedicated customer care representative with a strong track record in remote work environments. Skilled in problem resolution and relationship building, successfully managing high call volumes while ensuring minimal wait times and customer satisfaction.
Work History
Customer Care Representative
2 Years 7 Months- Working Remote
- Actively participated in team meetings to share knowledge and discuss process improvements.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Customer Service Coordinator
1 Year 1 Month- Working Remote
- Supported customer needs effectively to enhance overall satisfaction and loyalty.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
Tech Sales Associate
5 Years 8 Months- Assisted customers with computer and software purchases to suit their every day needs, asking probing questions to ensure their purchase is both personal and professional.
- Operated diagnostic equipment for troubleshooting and repairing technology products.
- Provided technical support to customers, resolving issues efficiently and effectively.
- Trained new technicians on equipment handling and repair procedures, also trained employees on how to reach out stores weekly quotas and goals.
- Streamlined repair workflows, enhancing turnaround times for service requests.
Education
Associate of Arts - Business Management
- Honor Roll throughout my associates.
- [Number] GPA 3.6
- Subjects such as business management, economics, web design, etc.
Skills
10+ Years of Customer service
4 Years in remote job experience
Data entry
Complaint handling
Problem resolution
Relationship building
Payment processing
Customer relations
Product knowledge
Customer relationship management
Empathy and patience
Active listening
Accomplishments
- Achieved Top Customer service representative on a consistent basis through effectively helping with customer needs. Answering calls on time and actively guiding customers through their purchases, while maintaining control of the call.
- Training a team of employees on job safety and product knowledge.
Timeline
Customer Care Representative
Agiliti
01.2024 - CurrentRead More
Customer Service Coordinator
Central Florida Expressway Authority
02.2022 - 03.2023Read More
Tech Sales Associate
Staples
07.2015 - 03.2021Read More
Bryant & Stratton
Associate of Arts from Business Management
Read More