TIFFANY HICKS
Fayetteville,NC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
16
16
years of professional experience
Work History
ENERGY CUSTOMER SERVICE REP
The Greer Group Inc. (WAKE CO HUMAN SERVICES)
RALEIGH, NC
12.2021 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding services.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Aseptic Technician
Novo Nordisk Pharmaceuticals
Clayton, NC
05.2021 - 12.2021
- Developed Standard Operating Procedures for new processes or existing processes requiring updates due to changes in technology or regulatory requirements.
- Ensured that sterile areas were maintained according to standard operating procedures.
- Worked closely with Quality Assurance personnel to review test results from environmental monitoring samples.
- Reviewed batch records for accuracy prior to release of product batches.
- Participated in internal audits of aseptic manufacturing operations to ensure compliance with applicable regulations.
- Managed inventory of supplies needed for production operations in an efficient manner.
MED TECH/CNA
Four Oaks Senior Living
FOUR OAKS, NC
01.2015 - 11.2019
- Administered medications under supervision of a licensed nurse.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Reported changes in patient conditions to registered nurse or physician.
Certified Nursing Assistant
CAROLINA HOME CARE AND HOSPICE
DUNN, NC
08.2008 - 01.2019
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Participated in educational programs related to nursing assistant skills development.
- Provided emotional support to family members regarding end-of-life decisions.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
INCOME MAINTENANCE CASEWORKER PHASE 2
Fayetteville Technical Community College
Fayetteville, NC07-2024
INCOME MAINTENANCE CASEWORKER PHASE 1
Central Carolina Community College
Sanford, NC11-2021
BIOWORK
Wilson Technical Community College
Wilson, NC04-2021
Nursing Assistance II
Johnston Community College
Smithfield, NC08-2016
Nursing Assistance
Central Carolina Community College
Sanford, NC05-2008
Triton High School
Erwin, NC05-2003
Skills
- Inbound and Outbound Calling
- Call Management
- Critical Thinking
- Multi-Task Management
- Professional telephone demeanor
- Coordination
Timeline
ENERGY CUSTOMER SERVICE REP
The Greer Group Inc. (WAKE CO HUMAN SERVICES)
12.2021 - Current
Aseptic Technician
Novo Nordisk Pharmaceuticals
05.2021 - 12.2021
MED TECH/CNA
Four Oaks Senior Living
01.2015 - 11.2019
Certified Nursing Assistant
CAROLINA HOME CARE AND HOSPICE
08.2008 - 01.2019
INCOME MAINTENANCE CASEWORKER PHASE 2
Fayetteville Technical Community College
INCOME MAINTENANCE CASEWORKER PHASE 1
Central Carolina Community College
BIOWORK
Wilson Technical Community College
Nursing Assistance II
Johnston Community College
Nursing Assistance
Central Carolina Community College
Triton High School
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