Magdalena Perez
Lake Worth,FL
Summary
Dedicated customer service representative skilled in complaint resolution and relationship building, enhancing customer satisfaction and loyalty through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Petmeds
Delray Beach, Florida
03.2024 - 06.2024
- Resolved customer complaints through effective communication and problem-solving.
- Built strong customer relationships through tailored assistance and support, fostering loyalty.
- Assisted customers with product inquiries and order placement, enhancing overall customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Maintained detailed records of customer interactions and transactions to streamline future support.
Customer Service Representative
Teleperformance USA
Boca Raton, Florida
08.2023 - 10.2023
- Maintained accurate records of customer interactions and transactions to ensure effective follow-up and resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures and processed payments, facilitating smooth transactions and enhancing customer satisfaction.
- Collected deposits and payments, arranging for timely billing to support efficient financial operations.
- Provided top quality control and eliminated downtime to maximize revenue.
Customer Service Representative
Chewy.com
Hollywood, Florida
03.2022 - 04.2023
- Assisted customers with product inquiries and order placement to enhance shopping experience.
- Resolved customer complaints by employing effective communication and problem-solving skills, leading to improved customer satisfaction.
- Educated customers on pet care products and services offered by the company.
- Handled returns and exchanges in accordance with company policies.
- Cultivated positive relationships with customers through friendly interactions, fostering loyalty and repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
BDC Representative
Off Lease Only
West Palm Beach, Florida
10.2021 - 02.2022
- Facilitated customer inquiries through phone and online chat channels.
- Scheduled appointments for vehicle test drives and customer consultations.
- Collaborated with sales team to ensure seamless customer service experience.
- Managed follow-up communications to enhance customer satisfaction levels.
- Maintained organized records of customer interactions and inquiries in CRM system.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
Fresh Food Associate
Neighborhood Walmart
Boynton Beach, Florida
06.2019 - 09.2021
- Assisted customers in selecting fresh food items while providing product knowledge.
- Organized and stocked shelves to ensure optimal product placement and visibility.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to first in, first out rule.
- Sanitized food preparation areas with company-approved cleaning products.
- Collaborated with team members on special projects or assignments as needed.
Stock Room Associate
Bealls Outlet
South pasadena , FL
02.2019 - 06.2019
- Organized stock room inventory to ensure efficient product access.
- Assisted team in maintaining a clean and orderly stock area daily.
- Managed incoming merchandise by unpacking and sorting items accurately.
- Collaborated with sales associates to restock shelves promptly during peak hours.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Trained new staff on stock room procedures and best practices effectively.
Sales Associate
Protect My Car
Clearwater, Florida
05.2014 - 02.2019
- Guided customers in selecting vehicle service plans, addressing inquiries to enhance customer satisfaction.
- Processed customer transactions accurately using point-of-sale systems.
- Participated in training sessions to improve product knowledge and sales techniques.
- Built strong client relationships through effective communication and personalized support, fostering loyalty.
- Maintained organized records of client interactions and service agreements.
- Attended weekly team meetings to review performance goals and objectives.
- Monitored sales performance metrics to uncover marketplace trends, informing strategy adjustments.
Education
GED -
Thomas Jefferson High
Tampa, FLSkills
- Customer relationship management
- Complaint resolution
- Order processing
- Record keeping
- Product knowledge
- Communication skills
- Active listening
- Problem solving
- Time management
- Inbound and outbound calling
- Microsoft Office proficiency
- Microsoft Office Suite
- Customer relationship management (CRM)
- Relationship building
- Credit card payment processing
- Call escalation
Timeline
Customer Service Representative
Petmeds
03.2024 - 06.2024
Customer Service Representative
Teleperformance USA
08.2023 - 10.2023
Customer Service Representative
Chewy.com
03.2022 - 04.2023
BDC Representative
Off Lease Only
10.2021 - 02.2022
Fresh Food Associate
Neighborhood Walmart
06.2019 - 09.2021
Stock Room Associate
Bealls Outlet
02.2019 - 06.2019
Sales Associate
Protect My Car
05.2014 - 02.2019
GED -
Thomas Jefferson High