Magdalena Rogic
Chicago,IL
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Enthusiastic waitress experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
8
8
years of professional experience
Work History
Medical Laboratory Technician
Northwestern
Chicago, IL
01.2023 - 01.2024
- Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
- Collaborated with physicians to provide critical input on clinical decisions, based on test results.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Waitress
Pinched on the river
Chicago, IL
10.2020 - 10.2023
- Greeted customers and provided menus
- Took orders for food and drinks and delivered them to guests
- Checked back with customers throughout meal service to ensure satisfaction
- Replenished beverages when necessary
- Answered questions about menu items, ingredients, and pricing
- Maintained a clean work station by restocking supplies, wiping down counters
- Organized take-out orders efficiently according to customer requests
- Served alcoholic beverages responsibly in accordance with state laws.
Waitress
Chicago Waffles
Chicago
02.2020 - 05.2021
- Greeted customers and provided menus
- Assisted in seating guests at tables or booths
- Took orders for food and drinks and delivered them to guests
- Presented menus and answered questions regarding items
- Prepared checks, itemizing total meal costs and taxes.
Host
Chicago Waffles
02.2020 - 05.2021
- Greeted guests upon arrival and provided them with menus
- Answered customer inquiries regarding the menu, restaurant services, and special promotions
- Took reservations over phone and in person.
Waitress
Tocco
Chicago, IL
10.2019 - 02.2021
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
Bazzis pizza
Lake Placid, NY
05.2017 - 10.2019
- Greeted customers and provided menus
- Maintained a clean work station by restocking supplies, wiping down counters
- Relayed orders to service bar and kitchen via point-of-sale register system.
Housekeeper
Golden Arrow
Lake Placid, NY
05.2016 - 10.2019
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
Housekeeping Supervisor
Paulos Valleta
Valleta , Malta
06.2018 - 12.2018
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Managed laundry sorting, washing, drying, and ironing.
Education
Bachelor of Science -
High School of Medical, Bosnia And Herzegovina
06.2019
Skills
- Menu Recommendations
- High-volume dining
- Customer Service
- Food allergy awareness
- Order Taking
- Safe alcohol service
- Check payment processing
- Teamwork
- Customer service-focused
- Cleaning and organizing abilities
Timeline
Medical Laboratory Technician
Northwestern
01.2023 - 01.2024
Waitress
Pinched on the river
10.2020 - 10.2023
Waitress
Chicago Waffles
02.2020 - 05.2021
Host
Chicago Waffles
02.2020 - 05.2021
Waitress
Tocco
10.2019 - 02.2021
Housekeeping Supervisor
Paulos Valleta
06.2018 - 12.2018
Waitress
Bazzis pizza
05.2017 - 10.2019
Housekeeper
Golden Arrow
05.2016 - 10.2019
Bachelor of Science -
High School of Medical, Bosnia And Herzegovina