Magdalene Douglas
Durand,IL
Summary
Personable barista with 18 years in customer service, staff management and inventory control. Highly skilled at creating friendly, warm environment and increasing customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Head Barista
Wired Cafe
07.2010 - Current
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
File Organizer
LTL Machining
04.2020 - Current
- Reorganized existing archives based on updated categorization guidelines, streamlining access for authorized personnel.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Restored old files and archived completed files for future reference.
- Maintained organized filing system to facilitate easy retrieval of documents.
Server
PigMinds Brewing
03.2022 - 03.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Shift Manager
Cuppa Java
09.2007 - 07.2010
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Provided outstanding customer service, addressing concerns promptly and professionally to maintain brand reputation.
- Developed comprehensive schedules that balanced employee needs with operational requirements, optimizing overall productivity.
- Managed inventory levels effectively to reduce waste while ensuring adequate stock for daily operations.
- Maximized sales by implementing innovative marketing strategies.
- Enhanced customer satisfaction by providing high-quality beverages and efficient service.
Education
High School Diploma -
Homeschooled
Winnebago, IL04.2006
Skills
- Relationship Building
- Product Promotion
- Document Management
- Organizational Skills
- Meticulous attention to detail
- Proofreading
- Multitasking
- Adaptability and Flexibility
- Work Planning and Prioritization
- Menu development
- Scheduling Coordination
- Product Recommendations
- Customer Service
Book Dragon
I've been a huge reader all my life; I was the weird kid who would read during recess- now if I go out, I'm the weird adult who brings her book to the bar! Friends are always asking me for reading recommendations, or my opinion on books. I'm also the designated proof-reader for work, friends, & even cafe customers. My home libraries consist of classics, indie published, first editions, mass produced, and, of course, many years of BOTM books! Genres from thrillers, si-fi, romantasy, horror, historical, memoirs, candy reads, books that rip your heart out, books that make you think, fiction, non-fiction.. you name it!
Timeline
Server
PigMinds Brewing
03.2022 - 03.2023
File Organizer
LTL Machining
04.2020 - Current
Head Barista
Wired Cafe
07.2010 - Current
Shift Manager
Cuppa Java
09.2007 - 07.2010
High School Diploma -
Homeschooled