Magdaline Santana
Spartanburg,SC
Summary
Personable and reliable with talent for building strong customer relationships and delivering exceptional service. Possess solid understanding of customer service principles and effective communication techniques, including resolving issues and providing accurate information. Committed to driving customer satisfaction and contributing to overall success of team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Rep/Call Center
Full Sail University
09.2023 - 09.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Coordinated with law enforcement agencies to address public safety concerns, resulting in noticeable decrease in crime rates.
Production/Customer Service Rep
Meyco Products
05.2016 - 06.2023
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Frequently inspected production area to verify proper equipment operation.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Document Specialist
American Credit Acceptance
05.2014 - 06.2016
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Facilitated seamless communication between departments by acting as a liaison for document-related inquiries and requests.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
Education
High School Diploma -
Canarsie High School
Brooklyn, NY06.1998
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Telephone reception
- Active listening
Certification
- Cisco Certified Network Associate (CCNA)
- Customer Service Leadership
Timeline
Customer Service Rep/Call Center
Full Sail University
09.2023 - 09.2024
Production/Customer Service Rep
Meyco Products
05.2016 - 06.2023
Document Specialist
American Credit Acceptance
05.2014 - 06.2016
High School Diploma -
Canarsie High School
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